Servicenow Trainer

About the Role: We are seeking a dynamic and knowledgeable ServiceNow Trainer to conduct a comprehensive 2.5-month training program for fresh graduates. The trainer will be responsible for delivering hands-on, structured sessions aligned with the curriculum provided, ensuring trainees gain strong foundational knowledge and practical expertise in ServiceNow modules and scripting.

• *Key Responsibilities**:

• Deliver interactive sessions as per the provided curriculum, covering both theory and hands-on exercises.

• Teach foundational concepts like ServiceNow Navigation, Forms, Tables, Modules, UI Policies, Scripting, and more.

• Provide live demonstrations and support exercises like schema maps, update sets, catalog items, and workflows.

• Ensure participants understand ITIL processes within the context of ServiceNow.

• Conduct regular assessments and provide feedback for improvement.

• Guide learners on best practices, debugging methods, and real-time scenarios.

• Support presentation skill-building and knowledge-sharing activities.

• Be available for follow-up sessions, Q&A support, and doubt-clearing sessions.

• *Required Skills & Experience**:

• Proven experience as a ServiceNow Trainer or ServiceNow Consultant with training delivery experience.

• Deep understanding of the following modules and concepts:

• ServiceNow Navigation and ITIL Foundation:

• Incident, Change, Problem, and Knowledge Management:

• Tables, Forms, Lists, Data Foundation:

• Client-side and Server-side Scripting (GlideRecord, Business Rules, Script Includes):

• Service Catalog, Record Producers, Flow Designer, and SLAs:

• Reports, Dashboards, UI Policies, ACLs, Security, and Import/Export Sets:

• Strong command over JavaScript in the context of ServiceNow.

• Familiarity with Service Portal and CMDB.

• Excellent communication, teaching, and interpersonal skills.

• Experience in handling batch presentations, assessments, and real-world problem scenarios.

• *Preferred Qualifications**:

• ServiceNow Certified (CSA, CAD, CIS - any specialization is a plus)

• Prior experience in training fresh graduates or entry-level professionals

• Experience with real-world project implementations

• *Job Type**: Contractual / Temporary Contract length: 28 days

Pay: ₹2,500.00 - ₹3,500.00 per day

Schedule:

• Day shift

• *Experience**:

• Training & development: 3 years (required)

• *Language**:

• English (required)

• *Location**:

• Greater Noida, Uttar Pradesh (required)

Work Location: In person