ServiceNow Solution Architect

Dice is the leading career destination for tech experts at every stage of their careers. Our client, Altitude Technology Solutions Inc, is seeking a Solution Architect to design scalable and reliable learning solutions, ensuring integration with various platforms and data. The role involves architecting end-to-end solutions for the ServiceNow University product and collaborating with multiple teams to drive best practices in platform configuration and extensibility.

Responsibilities

• Architect end-to-end solutions for the ServiceNow University product, enabling AIpowered learning workflows, proactive engagement, and connected experiences
• Define solution blueprints that integrate data, workflows, AI/ML capabilities, and third-party systems
• Collaborate with product managers, platform engineers, and solution architects across CCX to ensure alignment and reuse of common patterns
• Design extensible APIs, integration frameworks, and workflow automation patterns
• Partner with engineering teams to translate business requirements into technical designs
• Define technical architecture for AI-powered Learning including in Simulation modes
• Ensure data consistency, security, and compliance across the platform
• Drive adoption of best practices in platform configuration, extensibility, and modularization
• Lead architectural design reviews and provide guidance on solution trade-offs, scalability, and performance
• Influence product direction by bringing user-centric architectural insights into the roadmap
• Translate complex technical designs into clear, consumable guidance for application and implementation teams
• Partner with CCX architects to align SNU solutions with broader enterprise architecture standards

Skills

• 8+ years of experience in enterprise solution architecture, platform engineering, or application design
• Proven track record architecting customer experience and workflow automation
• Experience with integration patterns, APIs, and event-driven architectures
• Familiarity with data platforms, reporting, and analytics in a customer success context
• Strong understanding of ServiceNow platform architecture or comparable enterprise platforms
• Excellent communication and collaboration skills, with the ability to influence across product, engineering, and business stakeholders
• Experience with ServiceNow University, or other ServiceNow products
• Background in SaaS platforms, enterprise digital workflows, or customer service systems
• Exposure to AI/ML-powered customer service use cases (chatbots, recommendations, intelligent routing)
• Knowledge of microservices, API-first design, and modular solution delivery
• Experience working in matrixed, global organizations

Company Overview

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