Senior IT Project Manager – ServiceNow Development

Danta Technologies is seeking a Senior IT Project Manager to lead and deliver complex ServiceNow development and implementation projects. The role requires expertise in IT Service Management and Agile methodologies, ensuring projects align with organizational goals and best practices.

Responsibilities

• Project Leadership: Plan, execute, and oversee ServiceNow development projects from initiation to deployment, ensuring alignment with ITSM processes
• Agile Delivery: Facilitate Scrum ceremonies (stand-ups, sprint planning, retrospectives) for ServiceNow development teams and ensure adherence to Agile principles
• Stakeholder Management: Act as the primary liaison between business stakeholders, ServiceNow developers, and cross-functional teams to gather requirements and manage expectations
• Risk & Issue Management: Identify, assess, and mitigate risks related to platform customization, integrations, and upgrades
• Budget & Resource Management: Develop and manage project budgets, schedules, and resource allocation for ServiceNow initiatives
• Compliance & Documentation: Maintain project documentation, ensure adherence to organizational policies, and align with ServiceNow governance standards
• Continuous Improvement: Drive process optimization and implement best practices for ServiceNow development and delivery

Skills

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, or related field
• Experience: Minimum 7–10 years in IT project management, with at least 3–5 years managing ServiceNow development or ITSM projects
• Certifications: PMP and Agile certifications (CSM, PMI-ACP, or SAFe). ServiceNow certifications (e.g., Certified System Administrator, Implementation Specialist) highly preferred
• Technical Skills: Strong understanding of ServiceNow platform capabilities (ITSM, ITOM, CMDB, workflows). Proficiency in project management tools like Jira, MS Project, Confluence. Familiarity with integration technologies and APIs
• Soft Skills: Exceptional leadership, communication, and stakeholder management skills; strong problem-solving and decision-making abilities
• Experience with ServiceNow upgrades, custom application development, and integrations
• Knowledge of ITIL framework and ServiceNow governance
• Ability to manage globally distributed development teams and multi-million-dollar budgets

Benefits

• Competitive pay
• The option to elect healthcare insurance (Dental, Medical, Vision)
• Major holidays
• Paid sick leave as per state law

Company Overview

• Danta Technologies is a consulting and IT services firm that offers solutions for all levels of IT. It was founded in 2013, and is headquartered in Oceanside, California, USA, with a workforce of 51-200 employees. Its website is https://dantatechnologies.com.

Company H1B Sponsorship

• Danta Technologies has a track record of offering H1B sponsorships, with 11 in 2025, 14 in 2024, 12 in 2023, 11 in 2022, 12 in 2021, 26 in 2020. Please note that this does not guarantee sponsorship for this specific role.