Senior - ServiceNow ( CSM ) - GO/JC/1829/2025

Job Description

Job Title : Senior - ServiceNow ( CSM )

Location : Bangalore

Candidate Specification

• 5 7 years of ServiceNow experience with strong focus on CSM.
• Deep understanding of CSM business operations: case lifecycle, entitlement models, customer communities, self-service flows, and knowledge deflection.
• Hands-on experience with CSM configurations: portals, Agent Workspace, knowledge workflows, communities.
• Strong BA capability: process mapping, requirement gathering, story writing, customer journey design.
• Proficiency in core ServiceNow development (Business Rules, Client Scripts, Script Includes, UI Policies, ACLs).
• Good understanding of integrations (REST APIs, data exchange patterns).

Skills Required

RoleSenior - ServiceNow ( CSM )

Industry TypeIT/ Computers - Software

Functional Area

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

• JAVA
• ANGULAR
• KAFKA
• SQL
• GIT

Other Information

Job CodeGO/JC/1829/2025

Recruiter NameSheena Rakesh