Need Immediate Joiner only (7+ Years exp.)- ServiceNow SAM (Software Asset Management) Consultant @ Remote

Job Role: ServiceNow SAM (Software Asset Management) Consultant

Experience level: 7+ Years

Location: REMOTE

Type of Hire: Permanent

Key Responsibilities:

• Software License Management:

o Ensure compliance with software licensing agreements, interpret license terms, and maintain accurate records of software entitlements and usage.

o Build and manage complex licensing models and optimize our license usage based on key license drivers (headcount, volume)

o Must be able to configure licenses and related details in SAM PRO tool.

o Establish and maintain a comprehensive inventory of all software assets and their components to ensure accuracy and completeness.

o Provide support to establish governance for purchase and renewal process.

o Manage software asset lifecycle across endpoints, infrastructure, SaaS, and cloud platforms.

o Strong understanding of software licensing models (e.g., subscription, perpetual, SaaS, enterprise agreements).

o Ensure data accuracy and completeness across software inventory and reconcile against vendor agreements

o Operate ServiceNow SAM Pro and SAM Workspace, including entitlement creation, license compliance, reclamation, model normalization, catalog set up and maintenance, and workflow administration

• License Configuration Support

o Manage and maintain over 200 license servers to ensure high availability and operational continuity.

o Validate license configurations in virtual environments prior to deployment. o

o Support a wide range of license managers including Flexnet, FlexLM, Sentinel RMS/Hasp, Codemeter, Ansys LM, PTC LM, Reprise, and Dassault.

o Maintain USB dongle infrastructure and diverse license platforms to meet enterprise needs. o Ensure license compliance through entitlement validation and regular audits

• Audit Support:

Prepare for and support internal and external software vendor license compliance audits by providing necessary documentation and data.

• Reporting & Data Analysis:

Generate and present regular reports on software asset status, compliance, and budgetary data to stakeholders and senior management.

• Purchase & Renewal Governance

o Review IT purchase and renewal requests in alignment with ServiceNow contract systems. o

o Collaborate with product owners and SAM teams to identify cost-saving opportunities through license consolidation, reclamation, or migration to subscription/cloud models.

o Provide strategic recommendations based on compliance, usage, and financial insights.

• Integration:

Work with other IT teams (e.g., SCCM, Intune) to ensure effective software deployment, management, and tracking.

• ServiceNow SAM PRO tool experience:

o Ensure alignment between CMDB and SAM records through regular reconciliations, data hygiene checks, and corrective actions.

o Configure and maintain ServiceNow SAM Pro module, including:

 Software Model normalization

 License reconciliation

 Discovery data mapping

o Deploy publisher packs (e.g., Microsoft, Oracle, Adobe, IBM).

o Develop dashboards and KPIs for:

 License compliance

 Cost savings

 True-up forecasting

Qualifications & Skills:

• Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent work experience).

• 5 to 8 years of experience in IT Asset Management or Software Asset Management.

• Hands-on experience with SAM tools such as ServiceNow SAM Pro, or equivalent.

• Strong knowledge of software licensing models (perpetual, subscription, SaaS, cloud-based).

• Understanding of ITIL and IT Asset Management best practices.

• Analytical skills with attention to detail in license reconciliation and data accuracy.

• Strong communication and stakeholder management skills.

• ITAM/SAM certifications (e.g., IAITAM CSAM, ServiceNow SAM Pro, ITIL) preferred.