Software Developer (ServiceNow)

Edgewater Technical Associates is seeking qualified candidates for a Software Developer 4 (ServiceNow) opportunity in Los Alamos, NM to support the Los Alamos National Laboratory.

Work Location: Remote

Organization/Group: ICE-CS

Travel: Travel required as needed.

Schedule: 5/8s

Job Description

The selected candidate will be a part of ICE-CS ServiceNow Platform Team as Senior ServiceNow Developer. This position requires an experienced professional with understanding of the ServiceNow platform and ITSM modules. System Analysts support (development, administration, maintenance) enterprise production systems and associated applications and realms in support of institutional customers.

The selected candidate will work as a Senior ServiceNow Developer to support the development, configuration, administration, and maintenance of custom configurations for the Weapons Facilities Office, including custom catalog items, Service Portal Development, and custom task development.

The Successful Candidate Will Be Required To

• Work closely with members of the ServiceNow Tools Team, as well as other IT-related groups who use ServiceNow on a regular basis.
• Proactively monitor, provide recommendations, and implement changes to improve the quality and efficiency of solutions developed.
• Design, develop, modify, test, debug and evaluate workflow solutions to meet functional requirements outlined for the ServiceNow team.
• Assist in gathering of business requirements as well as provide recommendations and implementation solutions based on those requirements.
• Work with process specialists in the design of new forms and workflow, as well as customization of existing forms and workflow to best fit their identified needs.
• Prepare documentation for developed workflow solutions, training, and user guides.

Required Qualifications

• Eight years or more experience working with administration and development of ServiceNow forms and workflows.
• Experience with configuring and administering ServiceNow Modules such as ITSM, Knowledge, CMDB, and HRSD.
• Strong troubleshooting skills
• Strong project management and attention to detail skills
• Ability to identify opportunities to design and implement process improvements.
• Understanding of ITIL framework, workflows, and integration.
• Understanding of Agile Development framework.
• Ability to work well with others across multiple teams to gather, anticipate, track, and incorporate new requirements while maintaining configuration management and version control.
• Familiarity with federal government security requirements, and ability to implement and assess effectiveness of security controls.
• Eight years or more experience working with administration and development of ServiceNow forms and workflows.
• Experience developing custom integrations to 3rd party software and platforms.
• Experience implementing service now application modules.
• Experience developing custom applications in the ServiceNow platform.
• Strong familiarity with the Software Development Lifecycle.

Desired Qualifications

• ServiceNow certifications
• ITIL v4 framework and processes certification
• Familiarity with Atlassian Jira for project management
• Familiarity with Atlassian Confluence for documentation
• Familiarity with Java and JavaScript programming
• SQL language for use with Microsoft SQL or Oracle databases

Other Job Requirements

• United States Citizenship
• Ability to obtain and maintain a DOE Q Security Clearance

If you are interested in being considered for this position and your resume clearly outlines your relevant experience for this position, please follow the application steps via our website: www.edgewatertech.net/careers

Edgewater will not submit your resume without first having detailed discussions with you and obtaining your permission to do so. We look forward to hearing from you!

WORKING WITH EDGEWATER TECHNICAL ASSOCIATES

Founded in 2003, Edgewater Technical Associates, LLC (Edgewater) is a New Mexico-based small business headquartered in Los Alamos, NM, with five (5) regional offices across the United States to locally support their growing presence at project sites. Edgewater has a proven track record and is a trusted provider of fixed-price construction projects, engineering, and technical services for the Department of Energy (DOE), Department of Defense (DOD), National Nuclear Regulatory Commission (NRC), Canadian Commercial Nuclear Industry, and private sector commercial contractors involved in nuclear, high-hazard, or complex operations. Edgewater’s experience and guidance ensure that its customers perform hazardous operations, comply with regulatory requirements, and maintain the highest quality and safety standards.

Originally founded to support the Los Alamos National Laboratory, Edgewater now supports customers across the U.S. and Canada. Edgewater has five offices, with corporate headquarters in Los Alamos, NM and regional offices in Carlsbad, NM; Oak Ridge, TN; Aiken, SC; and Richland, WA.

Edgewater is committed to recruiting and maintaining a staff of highly skilled professionals to support our customers. In keeping with this objective, we offer highly competitive salaries and employee benefit packages structured to best suit your needs. We offer multiple individual and family benefit options including paid time off, medical, dental, life, vision, and disability insurance, and a pre- and post-tax 401 (k) retirement account with Company matching contributions and 100% vesting for eligible participants beginning DAY 1.

EQUAL OPPORTUNITY EMPLOYER

Edgewater is an equal opportunity employer and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, protected veterans, or individuals with disabilities in accordance with EO 14173.

View all Edgewater opportunities at www.edgewatertech.net/careers