CSDM Service Now Developer

Net2Source (N2S)

Net2Source (N2S)

Austin, TX

Posted 17 hours ago


Role : CSDM Service Now Developer

Location: Austin, TX (Onsite)

Position Type : Contract

Description

MUST HAVE

  • ServiceNow
  • CSDM experience
  • ITOM, ITEA, ITAM, SACM, ITSM, Service Catalog, Flow Designer, and Service Portal

Responsibilities

  • Involve in development and implementation of various ServiceNow ITSM modules which include CSDM, ITOM, SAM Pro, CMDB, ITEA, ITAM configuration management, Knowledge Management and other ITSM applications.
  • Implement overall team management as a client facing person to ensure that requirements gathering, development, testing and PROD migrations succeeded in time and with expected outcome.
  • Coordinate with other Servicenow process/workstream owners to ensure proper CSDM, ITOM, SAM Pro integrations, knowledge with network routing and troubleshooting.
  • Build transform maps to import external data sources and maintaining integrations, ServiceNow Automations and building custom Orchestration (Workflow) activities.
  • Develop with the CSDM, ITOM, SAM Pro, ITSM, Service Catalog, Service Portal, Flow Designer, and Service Portal designer modules.
  • Maintain discovery health (trouble shooting discovery issues with known and unknown IPs and any network devices), work with Service Mapping and integrations which include MID server builds.
  • Implement ServiceNow modules, Work on the ServiceNow core platform modules and applications.
  • Build workflows for newly created catalog items. Install Mid Server and Configure discovery application for help in integrations (using REST, SOAP).
  • Involvement in ServiceNow Upgrades and Cloning, Involve in Asset life cycle management and designs relating software and hardware asset management, Configuration activities for ServiceNow modules
  • Responsible for Complete routine system administration and requirements enhancement including, group and user changes, catalog item revisions, reporting requests, problem solving / vendor escalation and menu changes.

Best Regards,

Bismillah Arzoo (AB)

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