ServiceNow ITOM/CMDB Technical Consultant

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product- and vendor-agnostic approach that enables Windward to serve as a trusted partner to some of the world’s leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.

Our dedication to excellence is reflected in our industry-leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you’re passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

We are looking for a Technical Consultant with strong ITOM experience, particularly in Discovery and CMDB integrations. The candidate should be comfortable developing in ServiceNow and intimately familiar with ServiceNow's CMDB and Discovery products. In this role, you will be responsible for:. Successful candidates will have a strong background in IT Service Management processes and solutions and possess expertise with depth in ServiceNow CMDB and Service Mapping. You will be working with our clients to model network, storage, and other infrastructure in within the CMDB. Efforts will include assessing current state processes and tools, defining solution requirements including integrations, architecture, and implementation plans. Solutions Consultant must have deep experience in configuration and development with ServiceNow CMDB and Service Mapping, as both implementation work and oversight of team members are required.

Required Skills:

• ServiceNow Mainline Certifications in Discovery and Data Foundation
• Expertise in at least three full lifecycle ServiceNow implementations
• 3+ years of experience with ServiceNow with a strong focus on the Event management aned monitoring and integrations
• Deep expertise in cloud deployment and standardizations and consulting on implementation with large enterprises.
• Deep experience modeling network, storage and compute infrastructure
• Understanding of application and infrastructure architectures as they apply to monitoring including cloud, networking, compute platforms, containers, and application services.
• 5+ years of experience developing and implementing ITSM/ITIL® and CMDB processes and solutions
• 8+ years of professional services/consulting experience
• 3+ years of experience documenting tool requirements from To-Be processes and assisting the IT organization in comparing various Vendor’s tool products
• Demonstrable experience with ServiceNow JavaScript and glide queries
• Excellent interpersonal skills combined with practice establishing and maintaining credibility as a ServiceNow expert

Desired Skills:

• ServiceNow Certified System Administrator Certification (CSA)
• CIS Discovery
• CIS Data Foundations (CMDB and CSDM)
• Micro certification Health log analytics
• ServiceNow AIOPS certification
• Web Development experience a significant plus
• Javascripting experience
• ITIL®v3 Expert designation

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field; or equivalent experience/ combination of education and experience.

Work Location:

• Remote

Travel Required:

• None

Windward strives to attract and retain the best individuals and provide an environment where they can all grow professionally and build a rewarding career. We continually strive to create an environment that balances work life and offers benefits that will enhance the compensation package. We offer Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D, as well as the option to purchase additional Life Insurance and AD&D, Paid Time Off, Personal Leave, Holidays, 401(k) plan with company match and work/life balance.

Windward is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status.