ServiceNow Developer / Administrator - SPM, CMDB, ITSM

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NO SPONSORHSHIP / NO OPT

ServiceNow Developer / Administrator

It will be 80% development and 20% system administration

Strategic Portfolio Management (SPM) would be a huge preference

Must be local to Chicago and must come onsite 2 days a week

You will be designing developing and customizing applications on the ServiceNow platform. CMDB implementation and governance configuration and customization of ServiceNow platform to support ITSM. 3 years hands on as a ServiceNow developer administrator strong ITSM expertise certified application developer and system administrator must be willing to go into the office 2 days a week

This role also offers opportunities to work with and gain exposure to other ServiceNow capabilities, including Strategic Portfolio Management (SPM), CMDB implementation and governance, Contract Management Pro/Source-to-Pay, Human Resources Service Delivery (HRSD), and Workplace Service Delivery (WSD).

Key Responsibilities

Perform hands-on configuration and customization of the ServiceNow platform to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management.

Configure and enhance Service Catalog, workflows, and automation to improve service delivery and user experience.

Develop and maintain integrations between ServiceNow and other enterprise applications using APIs, web services, and connectors.

Write and document clean, efficient, and maintainable code using JavaScript, Glide API, and related technologies.

Administer multiple ServiceNow instances, including access control, workflow automation, data integrity, and system upgrades.

Collaborate with CTS teams, business stakeholders, and project managers to gather requirements and deliver scalable solutions.

Create and maintain comprehensive technical documentation, including system configurations, workflows, and customizations.

Stay current with ServiceNow releases, features, and industry trends to recommend and implement platform enhancements.