ServiceNow Architect

Who we are... Latitude is a growing Service-Disabled Veteran Owned (SDVOSB) Company within the Federal Sector. We have experience in working with various federal clients across multiple different agencies. We believe in adopting and growing a remote work-from-home culture wherever possible to ensure a healthy work-to-life balance. We believe in automating the mundane and investing in our employees helping them grow their careers over time. We strive for innovation and want to develop solutions that we can take pride in and help break through some of the barriers that exist in technology and the government sectors today.

What you'll be doing...

• Serve as the lead ServiceNow Architect, providing technical leadership and expertise in designing, implementing, and optimizing ServiceNow solutions.
• Architect and deliver scalable, high-performing ServiceNow solutions tailored to meet client requirements, with a focus on Human Resources (HR) workflows.
• Collaborate with stakeholders to gather and analyze business requirements, translating them into technical designs and implementation plans.
• Lead the development and deployment of ServiceNow modules, ensuring alignment with best practices and organizational goals.
• Provide guidance and mentorship to development teams, ensuring adherence to architectural standards and quality assurance processes.
• Oversee the integration of ServiceNow with other enterprise systems, ensuring seamless data flow and interoperability.
• Develop and maintain technical documentation, including architecture diagrams, design specifications, and implementation guides.
• Stay current with ServiceNow platform updates, new features, and industry trends to drive innovation and continuous improvement.
• Support pre-sales activities by providing technical expertise, solution demonstrations, and effort estimations.

Must Have...

• Certified Technical Architect (CTA) certification.
• Certified Implementation Specialist (CIS) - Human Resources (HR) certification.
• 15+ years of experience in IT, with at least 10 years of hands-on experience in ServiceNow architecture, design, and implementation.
• Proven expertise in designing and implementing ServiceNow HR Service Delivery (HRSD) solutions.
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, and custom application development.
• Experience with ServiceNow integrations using REST, SOAP, and other APIs.
• Strong analytical and problem-solving skills, with the ability to design innovative solutions to complex challenges.
• Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Experience leading technical teams and managing large-scale ServiceNow implementations.
• Existing Public Trust Clearance or Ability to Obtain an NIH Badge.

Nice to Have...

• Advanced certifications in ServiceNow, such as Certified Application Developer (CAD) or additional CIS certifications.
• Experience with federal government clients or public sector environments.
• Familiarity with ITIL best practices and frameworks.
• Experience with Agile or DevOps methodologies.

Clearance...

• Applicants selected will be subject to a Security Investigation and May need to Meet Requirements for Access to Protected and/or Classified Information

Citizenship..

• Applicants need to be a US Citizen to be considered for the position and have physically resided in the United States for a minimum of 3 years due to background investigation requirements.

Employee Benefits...

• Medical, Vision, Dental
• Paid Vacation & Sick Time
• Paid Federal Holidays
• 401k Retirement Plan with 100% Company Matching
• Employer Paid Life Insurance
• Continued Education Assistance
• Employee Assistance Program (EAP)
• Commuter Benefits Program
• Health Savings Account (HSA)
• Caregiver Support Program
• Adoption Assistance Program