[Remote] Director, Business Process Architecture (West) - ServiceNow/IRM, Security, Risk & Resilience

Note: The job is a remote job and is open to candidates in USA. Highmetric is a leading global technology strategy and design partner, seeking a Director of Business Process Architecture to lead consulting and implementation services primarily on the ServiceNow platform. The role involves facilitating workshops, managing customer outcomes, and mentoring teams to enhance business processes and efficiency.

Responsibilities

• Facilitate executive level workshops, translating business requirements into prioritized outcomes
• Provide input to the Global Engineering Capability Leader on strategic decisions, budgets, hiring, and process changes
• Conduct workshops and lead multiple implementations from a customer strategy standpoint
• Lead customers in process definition and mapping
• Define customer needs, determine strategies, develop plans/proposals, and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)
• Facilitate sessions on requirements definition, product architecture and workflow, develop mapping between current modes of operations and future modes of operation
• Develop strategic plans for measurable implementation approach
• Develop supporting tactical plans for strategic scope
• Develop and present SOWs with supporting task breakdowns with the Program Managers and Account Managers
• Develop and maintain delivery standards for ServiceNow solutions and the enabling technology from vendor partners
• Develop and nurture relationships with technology vendors and services partners
• Maintain an updated holistic view of changing architecture for solution environments, updated with each release of capability
• Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness
• Collaborate with Solution and/or Technical Architects to develop the overall project implementation plan
• Collaborate with other Delivery teams on Special projects or Assignments (such as the Centers of Innovation and Industrialization)
• Oversee the development of Business Process Architects. Manage career progression including hiring, performance reviews, mentoring, and coaching
• Mentor customer and partner technical resources during implementation projects. As needed, conduct informal, ad-hoc training sessions
• Support the Company's vision and promote the Company's core operating values

Skills

• Strong knowledge of business process architecture principles for cloud-based platforms
• Experience working and managing team with industry risk and security regulations, standards, and frameworks such as NIST, ISO, CoBIT, ISF, PCI, SANS, FedRAMP, GDPR
• Experience facilitating executive level workshops
• Experience designing business processes around software tools. Must be able to guide customers through the implementation both from process and technology perspective
• Consulting orientation, able to handle stressful customer situations diplomatically
• Excellent written and oral communication skills. Must be able to communicate effectively with both business-oriented and technically oriented customers and partners. Also, must be able to effectively communicate customer requirements and issues to other team members
• Experience with Risk Frameworks/ServiceNow IRM
• Experience with SecOps applications and frameworks
• Strong problem-solving skills: ability to simplify complex situations
• Comfortable working in a matrixed organization
• Strong relationship management skills with all levels
• Ability to lead a group of teams located across multiple time zones
• Comfortable working with ambiguity and change
• BSc in CS, IT or similar technical discipline or equivalent experience
• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS), ITIL Foundations (nice to have and ability to obtain)
• Minimum of five (5) years of experience as a client-facing technical consultant customizing and deploying packaged software as a billable resource would be nice to have

Company Overview

• NewRocket is a passionate team of creatives focused on designing extraordinary employee experiences on the ServiceNow platform. It was founded in 2016, and is headquartered in Vista, California, USA, with a workforce of 501-1000 employees. Its website is http://newrocket.com.