Sr ServiceNow Application Development Engineer, Ops Tech Solutions

Sr ServiceNow Application Development Engineer, Ops Tech Solutions

Job ID: 3063695 | Amazon.com Services LLC

As a member of the OpsTech Solutions application development team for ServiceNow, you will be at the forefront of IT service delivery, collaborating across OpsTech Solutions infrastructure and services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world‑class service is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure a high‑quality, fast‑resolution customer experience. Your mission is to develop a world‑class customer experience and set new customer service standards in IT Delivery.

OpsTech Solutions is looking for experienced and dedicated team members to manage the administration, maintenance, and development of the ServiceNow platform for the. The ideal candidate is innovative, has great problem‑solving skills, and is very comfortable working on core application administration, creating workflows, data management, scripting and process automation. You will work with non‑technical and technical teams to translate business cases to scalable solutions for multiple teams. You must be able to clearly and effectively communicate to larger non‑technical audiences on system changes and enhancements. You will be working in a hyper‑growth environment where priorities shift quickly. You must be flexible and adapt well to a wide range of tasks and technologies. Key Job Responsibilities

• Perform technical administration and maintenance of ServiceNow IT Business Management.
• Partner with cross‑functional teams to build enhancements and integrations that scale.
• Create ServiceNow workflows and business rules for service improvements.
• Interface with ServiceNow for all operational requests, issues and planning.
• Lead ServiceNow release upgrades including technical and stakeholder management activities.
• Work closely with Software Development Engineers to coordinate system updates, patches and configuration changes.
• Provide user training related to ServiceNow processes, policies and procedures.
• Mentor team members on project planning, design and estimating activities in ServiceNow IT Business Management. A Day in the Life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full‑time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan Basic Qualifications
• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science, Business or equivalent work experience.
• Certified ServiceNow Administrator (CSA) or other ServiceNow certification is required.
• 5+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
• 5+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives. Preferred Qualifications
• 5+ years experience in multiple areas of technology, including application administration, configuration and/or data services.
• Proven experience with Agile scrum/Kanban methodology.
• Experience with JavaScript, Perl or PHP is strongly preferred.
• Experience customizing or developing reports from data residing in relational databases.
• Experience with web service integrations using REST, SOAP, etc.
• ITIL Foundation certified or related experience preferred.
• ServiceNow full implementation cycle preferred.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, TX, Austin - $135,500.00 to $183,300.00 USD annually.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and options for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off and parental leave.