ServiceNow Application Administrator

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

Responsibilities:  In the role of ServiceNow Application Administrator, we'll count on you to: 

• Perform administration of production application systems under the direction of more senior staff including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
• Conduct technology implementation tasks under the direction of higher-level technical and managerial staff.
• Provide problem resolution of production application systems.
• Complete service requests related to assigned systems and ServiceNow workflows.
• Perform day-to-day maintenance and troubleshooting tasks for production application systems including resolving ServiceNow incidents and requests.
• Research, review and analyze system modifications/patches/upgrades for applicability to assigned systems and ServiceNow platform updates.
• Produce and maintain system documentation.
• Assist with creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes).
• Coordinate with Application Managers and product stakeholders.
• Occasionally work after-hours and weekends to complete special assignments, changes, or incident responses.
• Occasionally travel for operational requirements.
• Perform other duties as needed.