Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM - Telecommute

Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM - Telecommute

About TP

TP is a global leader in digital business services, empowering industry frontrunners to enhance and sustain their operations through advanced and innovative solutions.

With over half a million skilled professionals fluent in upwards of 300 languages, our expansive network combines broad reach with targeted local expertise, helping us deliver lasting benefits to clients, communities, and the environment.

TP and You

Our approach is to seamlessly blend the latest technology with hands-on service, informed by deep sector and regional knowledge. We help organizations adapt rapidly and maintain high standards of excellence. Your contributions are vital to our ongoing success, and our culture encourages you to realize your full potential.

TP’s commitment to internal growth is well proven, as shown by leaders who began in entry-level roles, including our Chief Client Officer. Your career path at TP has no ceiling.

Purpose

We are looking for an energetic Solution Consultant to support our ServiceNow ITSM, CRM, and ITOM offerings. In this role, you act as a trusted specialist, delivering value demonstrations, leading technical discussions, and facilitating successful sales engagements.

This role is remote, letting you work comfortably from home.

Benefits of Working with TP

• Paid comprehensive training
• Competitive salary
• Full benefits including medical, dental, vision, 401k, and more
• Paid holidays and vacation
• Employee wellness and engagement programs

Your Responsibilities

• Collaborate with sales teams to pinpoint client needs and recommend tailored ServiceNow ITSM, CSM, and ITOM solutions
• Conduct product demos, proofs of concept, and technical presentations to showcase ServiceNow benefits
• Communicate with a range of stakeholders, from technical teams to executives, aligning ServiceNow features with the organization’s goals
• Design solution architectures and workflows to illustrate how ServiceNow elevates business processes and addresses client challenges
• Work with sales and delivery groups to create technical documentation, proposals, and answers for RFPs/RFIs
• Keep up with the latest ServiceNow advancements, features, and industry direction to anticipate client requirements
• Join client workshops, discovery meetings, and technical deep-dives to reinforce confidence in ServiceNow’s value
• Partner with internal teams to align proposed solutions with deliverables
• Serve as the technical point of contact during presales, addressing questions and resolving issues promptly

Qualifications

• Degree in Computer Science, IT, Business Administration, or equivalent experience
• Five or more years in pre-sales or technical consulting, specializing in ServiceNow ITSM, CSM, and ITOM
• History of designing and clearly presenting complex technical solutions
• Comprehensive grasp of ServiceNow platform and configuration
• Deep understanding of ITIL methodologies and ITSM best practices
• Outstanding communication, presentation, and interpersonal skills
• Strong client-focused problem-solving skills
• Enthusiasm for continual learning in ServiceNow technologies
• Experience in SaaS or cloud solution pre-sales
• Ability to work with integration tech like REST/SOAP APIs
• Familiar with Now Assist and Creator Assist tools
• Practical background with telephony/cloud integrations (e.g., Genesys, Amazon Connect)
• Experience with ITOM monitoring tools
• Professional training or certification in project management (PMP, Agile/Scrum)

Required Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Soft Skills

• Commitment to process excellence
• Teamwork and collaborative attitude
• Clarity in communication
• Strong emotional intelligence
• Receptiveness to new viewpoints
• Analytical and critical thinker
• Solutions-oriented and proactive
• Entrepreneurial spirit
• Comfortable with AI and new technology
• Skilled in data interpretation and decision-making

Join Our TP Family

We are dedicated to shaping a workplace where each colleague feels motivated, encouraged, and respected, helping everyone perform their best. We recognize that when employees are happy and healthy, productivity, engagement, and creativity flourish.

Our focus on inclusivity and positive work-life balance ensures everyone is welcomed and valued.

TP is an Equal Opportunity Employer