Digital Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Digital Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

About TP

TP is a global leader in digital business services, partnering with top companies to drive operational excellence and sustainable growth.

With a team of over 500,000 professionals fluent in more than 300 languages, we bring both international reach and specialized local expertise to our clients, communities, and the environment.

TP and You

At TP, we combine powerful technology with a personalized, hands-on approach rooted in industry knowledge. Our teams help organizations adapt quickly to evolving needs while consistently achieving the highest standards. Every team member’s impact is valued and supported for long-term success.

Professional development is at the heart of our culture. Many leaders, including our Chief Client Officer, have advanced from entry-level roles through dedication and initiative. At TP, your career growth has no limits.

Purpose

TP is searching for a motivated Solution Consultant to support our ServiceNow ITSM, CRM, and ITOM offerings. In this position, you will act as a technical advisor, demonstrating solutions, guiding strategic discussions, and driving sales engagements to successful outcomes.

This is a remote position, so you will work from the comfort of your home.

Benefits of Working with TP

• Company-sponsored, thorough training
• Competitive salary
• Comprehensive benefits covering medical, dental, vision, and 401k
• Paid holidays and vacation days
• Wellness and employee engagement programs

Your Responsibilities

• Collaborate with sales teams to identify client requirements and recommend ServiceNow solutions customized to ITSM, CSM, and ITOM needs
• Deliver engaging ServiceNow product demonstrations, proofs of concept, and technical presentations
• Communicate effectively with both technical contacts and executive stakeholders, aligning product capabilities with strategic business goals
• Develop solution architectures and workflows to illustrate how ServiceNow addresses client challenges
• Prepare technical documentation, proposals, and responses to RFPs/RFIs in partnership with sales and delivery teams
• Stay current with ServiceNow platform enhancements and industry trends to anticipate evolving client needs
• Facilitate client workshops, solution discovery, and technical discussions to build client confidence in ServiceNow
• Ensure alignment between proposed solutions and final deliverables through coordination with internal teams
• Act as the main technical liaison throughout the pre-sales process, addressing inquiries and concerns efficiently

Qualifications

• Bachelor’s degree in Computer Science, IT, Business, or equivalent background
• Minimum of five years’ experience in pre-sales or technical consulting, especially related to ServiceNow ITSM, CSM, and ITOM
• Track record of designing and clearly presenting complex technical solutions
• Deep understanding of ServiceNow platform, features, and customization
• Advanced familiarity with ITIL and best practices in ITSM
• Excellent communication, presentation, and engagement skills for various audiences
• Skilled in customer-focused problem-solving
• Commitment to ongoing professional development in ServiceNow technology
• Pre-sales experience with SaaS or cloud solutions
• Knowledge of REST/SOAP APIs for system integration
• Familiarity with Now Assist and Creator Assist features
• Experience with telephony/cloud integrations such as Genesys or Amazon Connect
• Experience with ITOM monitoring platforms
• Project management training or certification (PMP, Agile/Scrum)

Required Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Soft Skills

• Commitment to process excellence
• Team-oriented and collaborative mindset
• Strong and clear communication skills
• High emotional intelligence
• Open to new ideas and approaches
• Analytical and critical problem-solving
• Proactive and solutions-focused attitude
• Entrepreneurial mindset
• Adept with AI and evolving technologies
• Proficient in making data-driven decisions

Join Our TP Family

We strive to build an environment where every employee feels valued, motivated, and supported. When our people are happy and healthy, productivity, creativity, and engagement naturally increase.

TP stands for a positive work-life balance and celebrates diversity and inclusion, making sure everyone feels welcome and part of our shared mission.

TP is an Equal Opportunity Employer