Online Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Online Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

TP and You

We merge innovative technology with personalized service, using our extensive industry and regional expertise to create smoother, faster, and more secure solutions. Our focus is on equipping businesses to respond rapidly to change, with a drive to consistently deliver top-tier quality. You will play an essential part in this mission.

Growth is a central part of the TP experience, with leaders such as the Chief Client Officer starting as agents and advancing to executive roles. Your aspirations can take you far in our organization.

About TP

TP is a global innovator in digital business services, helping market leaders enhance and sustain their operations with advanced, transformative solutions.

With more than 500,000 dedicated team members fluent in over 300 languages, our organization brings a unique blend of worldwide access and local understanding to every project, enabling us to drive positive results for clients, communities, and the environment.

Benefits of Working with TP

• Comprehensive, company-paid training
• Competitive pay
• Inclusive benefits package (medical, dental, vision, 401k, etc.)
• Paid vacation and holidays
• Employee wellness and engagement initiatives

Purpose

We are seeking a talented and dynamic Solution Consultant to strengthen our ServiceNow ITSM, CRM, and ITOM offerings. As a trusted advisor to clients, you will demonstrate the solution’s value, lead technical conversations, and contribute to successful sales efforts.

This is a fully remote, work-from-home position.

Your Responsibilities

• Collaborate with sales teams to assess client requirements and propose tailored solutions utilizing ServiceNow ITSM, CSM, and ITOM
• Deliver impactful product demonstrations, POCs, and technical presentations to illustrate ServiceNow’s value proposition
• Engage both technical contacts and C-level stakeholders, addressing their challenges and connecting ServiceNow features with business goals
• Design solution architectures and workflows to showcase how ServiceNow can streamline processes and solve client pain points
• Partner with sales and delivery teams to develop technical documentation, proposals, and respond to RFPs/RFIs
• Stay updated on ServiceNow platform advancements, features, and industry trends to anticipate client needs
• Participate in client workshops and technical discovery sessions to reinforce confidence in ServiceNow capabilities
• Work closely with internal teams to ensure proposed solutions align with the actual deliverables
• Function as a technical resource during pre-sales, promptly addressing customer questions and concerns

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or equivalent professional background
• Minimum 5 years’ pre-sales or technical consulting experience, with expertise in ServiceNow ITSM, CSM, and ITOM
• Demonstrated ability to design and present detailed technical solutions
• Expert knowledge of ServiceNow platform and customization options
• Strong understanding of ITIL principles and ITSM best practices
• Excellent communication, presentation, and interpersonal skills for diverse audiences
• Advanced problem-solving ability with a client-focused outlook
• Eagerness to keep learning about new ServiceNow technologies
• Experience in SaaS or cloud platform pre-sales
• Knowledge of integration technologies such as REST/SOAP APIs
• Familiarity with Now Assist and Creator Assist
• Experience with telephony/cloud solution integration (e.g., Genesys, Amazon Connect)
• Background in ITOM monitoring tools
• Project management training or certification (PMP, Agile/Scrum)

Required Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Soft Skills

• Dedication to process improvement
• Strong teamwork and collaboration
• Clear, effective communication
• High level of emotional intelligence
• Openness to new perspectives
• Critical thinking and analysis
• Proactive, solution-driven outlook
• Entrepreneurial mindset
• AI and machine learning comfort
• Data-driven decision-making

Join Our TP Family

We aim to create a work atmosphere where everyone feels valued, inspired, and well-supported. A happy and healthy environment produces more engaged, creative, and productive employees.

We promote a positive work-life balance and cultivate an inclusive culture where every person is welcomed and appreciated.

TP is an Equal Opportunity Employer