Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM - Home Office

Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM - Home Office

Purpose

We are seeking an enthusiastic Solution Consultant to advance our ServiceNow ITSM, CRM, and ITOM offerings. You will act as a trusted advisor, delivering compelling demonstrations, leading technical conversations, and contributing to successful sales engagements.

This remote position allows you to work comfortably from home.

About TP

TP stands as a worldwide innovator in digital business services, partnering with leading organizations to enhance operational effectiveness and long-term growth.

Our workforce of more than half a million professionals, proficient in 300+ languages, leverages extensive global reach and regional expertise to create meaningful impact for clients, local communities, and the environment.

TP and You

At TP, we integrate cutting-edge technology with highly personalized service, drawing from strong industry and market insights. We equip organizations to quickly manage change while maintaining excellence. Every contribution matters—our culture actively encourages you to maximize your own potential.

Career growth is a cornerstone here, as reflected by advancement stories like our Chief Client Officer, who started in an entry-level position. When you join TP, your professional pathway is limitless.

Benefits of Working with TP

• Company-paid comprehensive training
• Competitive pay
• Full suite of benefits, including medical, dental, vision, and 401k
• Paid holidays and vacation
• Employee engagement and wellness programs

Your Responsibilities

• Collaborate with sales to analyze client needs and recommend tailored solutions in ServiceNow ITSM, CSM, and ITOM
• Conduct engaging product demos, proof of concepts, and technical presentations focused on ServiceNow’s value
• Communicate with both technical and executive stakeholders, connecting ServiceNow features to organizational objectives
• Create solution architectures and process workflows that show how ServiceNow resolves business challenges
• Work closely with sales and delivery teams to prepare technical documentation, proposals, and responses to RFPs/RFIs
• Stay updated on ServiceNow advancements, features, and industry trends to anticipate customer needs
• Participate in client workshops, solution discovery, and in-depth technical conversations to build confidence in ServiceNow
• Coordinate with internal teams to ensure alignment between proposed and delivered solutions
• Act as the technical contact during pre-sales, responding efficiently to client questions and concerns

Qualifications

• Bachelor’s in Computer Science, IT, Business, or equivalent experience
• Five+ years in pre-sales or technical consulting with expertise in ServiceNow ITSM, CSM, and ITOM
• Proven experience designing and presenting complex technical solutions
• In-depth knowledge of ServiceNow platform and customization options
• Advanced understanding of ITIL frameworks and ITSM best practices
• Excellent skills in communication, presenting, and engaging diverse audiences
• Strong client-centered problem-solving skills
• Commitment to ongoing learning in ServiceNow technologies
• SaaS or cloud solution pre-sales experience
• Proficiency with integration tools like REST/SOAP APIs
• Experience with Now Assist and Creator Assist
• Background in telephony/cloud integrations (Genesys, Amazon Connect)
• Experience with ITOM monitoring tools
• Training or certification in project management (PMP, Agile/Scrum)

Required Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Soft Skills

• Dedication to process excellence
• Collaborative team player
• Exceptional clarity in communication
• Emotional intelligence
• Openness to new perspectives
• Analytical and critical thinking ability
• Resourceful and solution-oriented mindset
• Entrepreneurial drive
• Comfort with AI and the latest technology
• Competent in data-based decision-making

Join Our TP Family

We aim to provide a positive and motivating workplace, where employees feel inspired, empowered, and appreciated. Well-being and engagement are top priorities, supporting productivity, innovation, and collaboration.

Our culture champions a healthy work-life balance and inclusivity so that everyone feels part of our mission.

TP is an Equal Opportunity Employer