Remote Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Remote Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

About TP

TP is a leading provider of digital business services, partnering with global brands to elevate operational performance and support sustainable advancement.

Our team consists of more than 500,000 professionals fluent in over 300 languages, enabling us to combine international reach with local expertise to benefit clients, communities, and the environment.

TP and You

At TP, we bring together advanced technology and real-world industry knowledge to help organizations respond rapidly and maintain high standards. Every team member’s efforts are acknowledged, with a culture that encourages growth and celebrates individual contributions.

Advancement opportunities are a cornerstone of our work environment. Stories like our Chief Client Officer, who advanced from an entry-level position, reflect TP’s commitment to promoting talent from within.

Purpose

We are searching for a results-driven Solution Consultant to expand our ServiceNow ITSM, CRM, and ITOM offerings. In this position, you'll serve as a technical expert, engage audiences through product demonstrations, lead key technical discussions, and help secure successful sales engagements.

This fully remote role offers the convenience of working from your home office.

Benefits of Working with TP

• Company-paid, thorough training
• Competitive compensation
• Comprehensive benefits including medical, dental, vision, and 401k
• Paid holidays and vacation time
• Employee wellness and engagement initiatives

Your Responsibilities

• Partner with sales teams to assess client needs and craft customized ServiceNow ITSM, CSM, and ITOM solutions
• Deliver product demos, POCs, and technical presentations that effectively highlight ServiceNow’s benefits for clients
• Engage with both technical and executive stakeholders to match ServiceNow capabilities to business priorities
• Design solution architectures and processes to illustrate how ServiceNow solves complex business challenges
• Contribute to technical documentation, proposals, and RFP/RFI responses in collaboration with sales and delivery disciplines
• Stay current on ServiceNow features and industry trends to address customer requirements effectively
• Facilitate client workshops, discovery meetings, and technical sessions to establish confidence in ServiceNow
• Align proposed and delivered solutions by working closely with internal teams
• Act as a technical liaison during pre-sales, managing client questions and addressing concerns promptly

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business, or equivalent professional experience
• At least five years of pre-sales or technical consulting experience focused on ServiceNow ITSM, CSM, and ITOM
• Proven ability to design, present, and implement advanced technical solutions
• Extensive knowledge of ServiceNow platform, features, and customizations
• Strong background in ITIL and ITSM best practices
• Excellent presentation, communication, and engagement skills
• Strong customer orientation and advanced problem-solving ability
• Commitment to learning emerging ServiceNow capabilities
• Pre-sales background in SaaS or cloud solutions
• Working knowledge of REST/SOAP APIs and integration methods
• Familiarity with Now Assist and Creator Assist tools
• Experience with cloud telephony integrations (e.g., Genesys, Amazon Connect)
• Understanding of ITOM monitoring platforms
• Training or certification in project management (PMP, Agile/Scrum)

Required Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Soft Skills

• Dedication to process excellence
• Team-oriented and collaborative mindset
• Clear and effective communicator
• Strong emotional intelligence
• Open to fresh perspectives and input
• Critical and analytical reasoning capability
• Proactive and solutions-driven approach
• Strong entrepreneurial spirit
• Knowledgeable and confident with AI and emerging technologies
• Data-driven decision-making ability

Join Our TP Family

We strive to nurture an environment in which every team member feels appreciated, motivated, and supported. Happy and healthy employees help us achieve greater creativity, productivity, and engagement.

We are committed to inclusivity, a positive work-life balance, and ensuring all employees feel they belong with the TP family.

TP is an Equal Opportunity Employer