[Remote] ServiceNow CMDB Administrator, Senior

Note: The job is a remote job and is open to candidates in USA. Genesis10 is seeking a ServiceNow Configuration Management Database (CMDB) Analyst for a 6-month contract-to-hire assignment with a client in MN. The CMDB Analyst will be responsible for managing and maintaining the Configuration Management Database (CMDB) to ensure accurate and reliable data for IT service management processes.

Responsibilities

• CMDB Management: Maintain and update the CMDB, ensuring data accuracy and completeness. Provide direction for the Common Service Data Model (CSDM), including Asset, CMDB, Service, Asset & Configuration Management (SACM), Discovery & Service Mapping, Application Portfolio Management (APM). Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMDB
• Data Analysis: Analyze CMDB data to identify trends, discrepancies, and opportunities for improvement. Design automated processes for gathering, populating, and maintaining CMDB data
• Process Owner: Develop and implement processes, procedures, and documentation for CMDB data collection, validation, and maintenance
• Collaboration: Work closely with IT teams, including Service Desk, Infrastructure, and Application teams, to ensure CMDB data is accurate and up-to-date and resolve ongoing Change, Configuration, or Problem issues
• Reporting: Generate and deliver regular reports on CMDB key performance metrics (KPIs) such as: status, data quality, compliance, and other key metrics and identify opportunities for improvement
• Compliance: Ensure CMDB processes comply with industry standards and best practices, such as ITIL. Subject Matter Expert (SME) for the organization on Configuration Management services, concepts, policies and procedures, and assigned work
• Training: Provide training and support to IT staff on CMDB processes and tools, including CHS ITIL Certification, New Employee Orientation, etc
• Manage day to day activities, including establishing priorities and work assignments
• Track compliance for CMDB policies and procedures
• Review health and status of integrations and credential management systems
• CI Remediation including duplicates, malform data, and custom attributes
• Resolve and/or escalate CMDB compliance issues, including: Incident, Change, or Request
• Facilitate CMDB audits, including SOX, COBIT, PCI, etc
• Communicate and engage business and IT management to encourage CMDB efforts and value proposition
• Comply with client security standards for credential rotation, alias creation, and security requirements for required annual attestation
• Engage with strategic projects to ensure required delivery of required Configuration Management Systems (CMS) functionality within project timeframes
• Review and approve changes to CMS infrastructure, where applicable
• Mentor the organization on CMDB services, concepts, policies and procedures
• Configuration Control Board (CCB) Chair and enacts changes, as directed
• Engage with DSMP to collaborate, provide, or approve requirements, use cases, user stories, etc. in support of new or improving functionality of the Configuration Management Systems (CMS)
• Other duties as assigned

Skills

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Minimum of 3 years of experience in IT Service Management (ITSM), with a focus on CMDB management, ITSM, CSDM, ServiceNow, Agile Methodology, DevOps
• Strong analytical and problem-solving skills
• Excellent attention to detail
• Proficiency in CMDB tools and software
• Knowledge of ITIL processes and best practices
• Strong communication and interpersonal skills
• Ability to collaborate effectively throughout the IT organization
• ITIL Foundation certification

Benefits

• Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
• The opportunity to have a home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)

Company Overview

• Information Technology and Services It was founded in 1999, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.genesis10.com/.

Company H1B Sponsorship

• Genesis10 has a track record of offering H1B sponsorships, with 126 in 2025, 68 in 2024, 20 in 2023, 2 in 2022, 13 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.