ServiceNow ITSM Solutions Arch*

Navisite, part of Accenture, is a trusted digital transformation partner for global brands. The role involves acting as a value architect for Enterprise IT Managed Services and Professional Services offerings, leading the design and implementation of ServiceNow solutions during the presales cycle.

Responsibilities

• Lead the design, development, and implementation scope of ServiceNow solutions during the presales cycle
• Define solution components for enterprise IT operations, workflows, platform architecture, integrations, security, and ongoing run operations
• Shape value propositions tied to automation, service maturity, operational excellence, and cost optimization
• Serve as the primary architectural voice in discussions with Operating Group leadership, sales executives, senior client buyers, and functional owners
• Communicate solution value, rationale, alternatives, and trade‑offs in a clear, compelling narrative aligned to business outcomes
• Secure Technology Delivery approval by aligning solution scope, risks, assumptions, delivery models, and financials with Operating Group leadership
• Ensure the solution reflects industry standards, client objectives, budget constraints, and contractual risk boundaries
• Partner with sales teams, Solution Architects, and Subject Matter Experts throughout the sales cycle
• Act as a bridge between presales and delivery organizations to validate feasibility, delivery model fit, and operational readiness
• Promote consistent, standards‑based solutioning by coordinating with Legal, Commercial, and Corporate Development Transaction Services
• Where required, contribute input or take accountability for specific contractual terms and conditions
• Work with Technology leadership to identify appropriate delivery Points of Contact
• Lead early stabilization efforts on newly closed deals when appropriate to ensure smooth transition from sales to delivery

Skills

• Minimum 8 years in a technology environment with strong focus on outsourcing, managed services, and/or systems integration models
• Minimum 5 years in solution planning, deal shaping, or presales architecture roles
• Minimum 5 years of technical experience in Enterprise IT systems—ideally including ServiceNow, platform administration, integrations, workflow design, or operational architecture
• Bachelor's degree or equivalent (minimum 12 years of work experience)

Company Overview

• Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations. It was founded in 1989, and is headquartered in Dublin, Dublin, IRL, with a workforce of 10001+ employees. Its website is https://www.accenture.com.