ServiceNow Architect - AI-Powered Digital Transformation

ServiceNow Architect - AI-Powered Digital Transformation

About Our Client

Our client is a rapidly growing, Great Place to Work-certified ServiceNow consulting firm that's redefining digital transformation through AI-powered solutions. Specializing in healthcare and public sector industries, they're not just implementing ServiceNow—they're innovating with proprietary apps and cutting-edge AI integrations that deliver measurable impact.

With a culture driven by passion, curiosity, and empathy, our client has doubled their team size in the past year and is targeting 700 ServiceNow certifications across their global workforce. They work with practitioners who bring real-world experience and lead with empathy, creating an environment where innovation thrives and every challenge is an opportunity to grow.

Why This Role Matters

As a ServiceNow Architect, you'll be the technical visionary behind complex, enterprise-scale ServiceNow implementations. You'll design robust, scalable solutions that transform how organizations operate, leveraging the full power of the ServiceNow platform to drive business value and operational excellence. This is your opportunity to lead architectural initiatives that shape digital transformation strategies and deliver measurable results across healthcare and public sector organizations.

What You'll Do

Solution Architecture & Design

• Lead end-to-end design and implementation of ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications
• Define architectural vision and roadmap in collaboration with business stakeholders, project managers, and technical teams
• Design scalable solutions aligned with the Common Services Data Model (CSDM) for optimal platform integration

Technical Leadership & Oversight

• Oversee customization and configuration of ServiceNow modules, ensuring best practices and scalability
• Provide technical leadership and mentorship to development teams, establishing high-quality coding standards
• Guide teams in adopting best practices across the ServiceNow platform

Integration & Interoperability

• Architect seamless integrations between ServiceNow and third-party systems (LDAP, Active Directory, SAP, AWS, Azure, Salesforce, custom APIs)
• Design solutions using REST, SOAP, OAuth2, JWT, and MID Server for enterprise-level system interoperability
• Ensure data flow integrity across complex integration landscapes

Platform Optimization & Governance

• Identify and implement optimization opportunities for performance, usability, and cost-efficiency
• Review and optimize data models, integrations, workflows, and CMDB structures
• Establish governance processes for data integrity, security, compliance, access control, and system configurations
• Manage update sets, version control, deployment processes, and platform governance frameworks

Client Engagement & Advisory

• Act as subject matter expert, advising clients on ServiceNow architecture, process automation, and platform capabilities
• Produce comprehensive solution documentation including architecture diagrams, workflows, and implementation guides
• Lead system upgrades, patching, and platform enhancements aligned with new ServiceNow releases

What You Bring

Required Experience & Skills:

• 5+ years of hands-on experience designing and implementing ServiceNow solutions, with 3+ years in a lead or architect role
• ServiceNow Certified System Administrator (CSA) certification (required)
• Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
• Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
• Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms
• Proficiency in ServiceNow scripting: JavaScript, Glide API, Business Rules
• Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
• In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
• Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
• Experience with agile methodologies and managing large-scale ServiceNow implementations

Additional Preferred Experience & Skills:

• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Technical Architect (CTA) certifications
• Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
• Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management)
• Familiarity with cloud technologies (AWS, Azure) and their integration with ServiceNow
• Experience with DevOps and CI/CD pipelines for ServiceNow deployments
• Knowledge of automation tools and frameworks to drive operational efficiencies
• Healthcare industry/client experience in ServiceNow (big plus)
• Big firm/large enterprise background (e.g., Accenture, Deloitte, PwC, Booz Allen) with interest in moving to a smaller/hypergrowth firm
• Hands-on background that blends architecture with practical dev depth (lead dev who can roadmap/own SDLC-style thinking)

Work Details & Environment

Location: Arizona-based candidates only (remote-first with occasional optional travel for key engagements)

Shift Details: Full-time, Daylight shift, 40 hours per week minimum

Travel: All travel expenses reimbursed

Employment Status: Contract (6-month minimum with potential for earlier conversion for strong performers)

What Makes This Opportunity Special

Join a team that's pioneering the future of ServiceNow architecture with AI-powered innovations and proprietary solutions. You'll work on cutting-edge projects that push the boundaries of what's possible on the ServiceNow platform, collaborating with talented professionals who share your passion for technical excellence. With rapid growth, challenging projects, and a culture of continuous learning, this is your chance to make a lasting architectural impact on organizations that matter.

If you're coming from a large enterprise consulting background and are ready to bring that expertise to a hypergrowth environment where you can have greater impact and ownership, this is the perfect next step in your career.

Ready to architect the future? Apply today to join a team where your technical vision will drive transformative digital solutions.