ServiceNow Implementation Specialists

ServiceNow Platform Implementation Solution Specialist

Location: UK | Remote with some ad-hoc client site visits

Salary: from £63 – 93k | Different levels available

Overview

A technical ServiceNow specialist role within a UK-based Digital Customer Experience practice. The position focuses on designing, configuring, and integrating ServiceNow solutions across Customer, Technology, and Employee Experience workflows.

Key Responsibilities

• Design and develop ServiceNow workflow solutions across:
• Customer Experience: CSM, Field Service Management, Customer Service Portal
• Technology Experience: ITSM, ITOM, ITAM
• Employee Experience: HRSD, Onboarding & Transitions, Workplace Service Delivery
• Build modern user experiences using Next Experience UI, UI Builder, and Service Portal.
• Configure role-based dashboards and customised workflows aligned to client requirements.
• Integrate ServiceNow with external platforms using REST/SOAP APIs and IntegrationHub.
• Support data migration and ensure data consistency across ServiceNow modules and external systems.

Required Experience

• Hands-on ServiceNow implementation experience across CX, TX, and EX workflows.
• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycle touchpoints.
• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, and IntegrationHub.
• Experience delivering end-to-end integrations and workflow automation.
• Strong problem-solving skills with the ability to translate technical solutions into business outcomes.

Security Clearance: Eligibility for Baseline Personnel Security Standard (BPSS) clearance is required.