ServiceNow And Monitoring Specialist

Job Description

We are looking for a highly skilled ServiceNow Implementation Consultant with strong experience delivering ITSM and ITOM modules. This role will play a key part in designing, implementing, and optimising ServiceNow to support enterprise IT operations and service management processes.

We are looking for someone who can lead implementations, shape architecture, and engage with stakeholders at both technical and operational levels.

Key Responsibilities:

ServiceNow implementation with a focus on ITSM and ITOM

Design and configure ITSM processes including:

Incident Management

Problem Management

Change Management

Request Fulfilment

CMDB design and governance

Implement ITOM capabilities including:

Discovery

Service Mapping

Event Management

Infrastructure visibility and monitoring integrations

Work with clients to gather requirements and translate them into scalable ServiceNow solutions

Ensure best practices around CMDB health, data models, and integrations

Collaborate with internal teams and client stakeholders to drive successful adoption

Provide documentation, training, and knowledge transfer

Required Experience:

Proven hands-on experience implementing ServiceNow ITSM

Strong experience with ServiceNow ITOM , particularly Discovery and Service Mapping

Solid understanding of ITIL processes and enterprise IT operations

Experience working on CMDB design, data models, and governance

Ability to operate in client-facing environments and lead workshops

Strong troubleshooting and problem-solving skills

Nice to Have:

ServiceNow certifications (CSA, ITSM, ITOM, CIS, etc.)

Experience with integrations (monitoring tools, cloud platforms, asset tools)

Background in enterprise infrastructure or operations teams

Hybrid model, 3 days a week in London