ServiceNow IT Service Management Developer, Hybrid

Overview

The ITSM Developer will work with healthcare professionals to deliver solutions involving service delivery including Request, Incident, Problem, Change, Knowledge, Asset modules designed to automate and add meaningful value.

• Work with stakeholders to research analyze implement enterprise-wide solutions/capabilities/enhancements.
• Create maintain enhance Incident Management Problem Management Service Request Management Change Management Service Catalog Knowledge Management Self-Service Portals SSO capability integrations workflows supporting operational integrity ease use.
• Maintain Forms Reports Views Workflows Groups Roles custom Roles necessary Coordinate application platform upgrades robust complete test models Troubleshoot resolve problems Orchestrate automate tasks Design develop solutions leverage ITSM modules HR Discovery CMDB Knowledge using configuration JavaScript Coach train coworkers maintain working relationship coordinate development maintenance ITSM system Lead discovery sessions process definitions stakeholders developers Develop reports Dashboards analytical reports business objectives summarization activities trends Company OverviewThe University of Maryland Medical System is 14-hospital system academic community specialty medical services reaching every part Mary beyond national regional referral center trauma cancer care Neurocare cardiac women's children health physical rehabilitation Top employer Baltimore metropolitan area state Maryland opportunities professional growth member team Required Education Experience HS Diploma years experience ServiceNow AdministratorDeveloper enterprise environment years experience Service Desk Process Administration RESTful SOAP web services HTML JavaScript technologies integration applications APIs single sign on sso SSL Web Services LDAP JDBC ODBC REST SCP FTPS Certification Serve Certified Systems Administrator CSA Preferred Bachelor degree information systems Business Administration related field Agile Training Certification Itil Foundation Certificate Implementation Specialist Application Development Optional qualifications Asset management knowledge End user request portal creation Reporting dashboard analysis Report generators classification Qualifications Additional Information All your confidential EEO guidelines