ServiceNow HRSD Project Manager / Functional Lead

Hi, Everyone

• **W2 CONTRACT ONLYW2 CONTRACT ONLY*W2 CONTRACT ONLY****

100% Closure & Long-term project, Immediate Interview Surely

Job Title: ServiceNow HRSD Project Manager / Functional Lead

Location: Miami, FL

Contract : w2 Contract

Note :10 + years exp ,,

Visa : US Citizen, H1B

JD:

JD:

Must Have Technical / Functional Skills

ServiceNow Expertise

• Strong functional understanding of ServiceNow HR Service Delivery (HRSD) modules, including:

o HR Case & Knowledge Management

o Employee Service Center (ESC)

o HR Agent Workspace

o Lifecycle Events (Onboarding/Transfer/Offboarding)

o HR Integrations with core systems (Workday, Active Directory, others)

• Knowledge of platform capabilities, including workflows, catalog items, records, HR tables, automation, and security roles.

• Ability to translate HR requirements into functional user stories and validate solutions with technical teams.

Project Management Skills

• 8–12+ years of overall IT experience with strong PM background.

• Proven experience managing ServiceNow HRSD implementations, enhancements, and upgrades.

• Strong experience with Agile/Scrum and hybrid delivery models.

• Proficiency in creating and managing:

o Project plans

o RAID logs

o Budget tracking

o Sprint backlogs

o UAT plans

o Cutover/hypercare plans

o Executive status dashboards

• Experience handling vendor coordination, multi team collaboration, and offshore–onsite communication.

HR Domain Knowledge

• Understanding of enterprise HR processes (Case Management, Employee Experience, HR Operations).

• Experience collaborating with HR, Payroll, Talent, and IT teams.

Technical Coordination

• Ability to work with developers, architects, and integration teams.

• Familiarity with ServiceNow–Workday integrations (preferred).

• Ability to review functional specs, process flows, and testing documentation.

Soft Skills

• Excellent communication and stakeholder management.

• Strong presentation and documentation skills.

• Ability to manage expectations, handle escalations, and lead workshops/discussions onsite.

• Highly organized, proactive, and detail oriented.

Roles & Responsibilities

Project Delivery

• Scope, plan, and manage end to end ServiceNow HRSD project(s) for Lennar Homes.

• Lead requirement discussions, define project timelines, and ensure successful delivery.

• Track project milestones and manage project risks, issues, and dependencies.

• Oversee technical and functional solution alignment with HRSD best practices.

Stakeholder Management

• Act as the primary onsite point of contact for business, HR, and IT stakeholders.

• Drive communication across cross functional teams and leadership.

• Conduct steering committee / weekly status meetings and provide transparent reporting.

Agile Execution

• Lead sprint ceremonies (stand-ups, grooming, planning, retrospectives).

• Ensure alignment on backlog prioritization with Product Owners / HR leads.

• Validate development progress, acceptance criteria, and testing readiness.

Testing & Deployment

• Coordinate SIT, UAT, and regression cycles with QA and business teams.

• Oversee creation of test plans, scripts, and defect tracking.

• Prepare and execute deployment plans, change controls, and hypercare activities.

Governance & Compliance

• Ensure adherence to ServiceNow and organizational security, compliance, and audit guidelines.

• Maintain project documentation, decision logs, and approval records.

Continuous Improvement

• Identify opportunities for process efficiencies and improvements in HRSD and employee experience.

• Provide recommendations to optimize ServiceNow HR workflows and automation.

Preferred Skills

• ServiceNow certifications (CSA, CIS HRSD, ITIL).

• PMP, CSM, or PMI ACP certification.

• Experience working in homebuilding, real estate, or construction domain (preferred).

• Exposure to integrations with Workday, SAP SuccessFactors, or payroll systems.

Thanks,

GeoJohn

geo@galaxyitech.com

NOTE: Please share your updated resume to geo@galaxyitech.com or can reach out me at 480-407-6918