Project Manager ServiceNow

Job Description

Must Have Technical/Functional Skills

ServiceNow Expertise

• Strong functional understanding of ServiceNow HR Service Delivery (HRSD) modules, including:
• HR Case & Knowledge Management
• Employee Service Center (ESC)
• HR Agent Workspace
• Lifecycle Events (Onboarding/Transfer/Offboarding)
• HR Integrations with core systems (Workday, Active Directory, others)
• Knowledge of platform capabilities, including workflows, catalog items, records, HR tables, automation, and security roles.
• Ability to translate HR requirements into functional user stories and validate solutions with technical teams.

Project Management Skills

• 8–12+ years of overall IT experience with strong PM background.
• Proven experience managing ServiceNow HRSD implementations, enhancements, and upgrades.
• Strong experience with Agile/Scrum and hybrid delivery models.
• Proficiency in creating and managing:
• Project plans
• RAID logs
• Budget tracking
• Sprint backlogs
• UAT plans
• Cutover/hypercare plans
• Executive status dashboards
• Experience handling vendor coordination, multi team collaboration, and offshore–onsite communication.

HR Domain Knowledge

• Understanding of enterprise HR processes (Case Management, Employee Experience, HR Operations).
• Experience collaborating with HR, Payroll, Talent, and IT teams.

Technical Coordination

• Ability to work with developers, architects, and integration teams.
• Familiarity with ServiceNow–Workday integrations (preferred).
• Ability to review functional specs, process flows, and testing documentation.

Salary Range $100,000-$130,000 year

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications: BACHELOR OF COMPUTER SCIENCE