ServiceNow HRSD Architect

At ManpowerGroup, we believe meaningful, sustainable employment has the power to change the world. This is our purpose, and we strive to live it every day across our organization.

The ServiceNow HR Service Delivery (HRSD) Architect plays a critical role in designing, governing, and scaling our global HR service delivery ecosystem. This role is responsible for the end-to-end architecture, configuration standards, and strategic evolution of ServiceNow HRSD, ensuring alignment with global HR processes, data governance, and enterprise technology standards.

The HRSD Architect partners closely with People & Culture (HR Tech Team) and IT to deliver consistent, scalable, and compliant HR service experience across geographies. A strong understanding of global HR operations, ServiceNow architecture, integrations, and data privacy requirements are essential.

RESPONSIBILITIES:

HRSD Architecture & Technical Ownership

· Serve as the global technical architect and design authority for ServiceNow HR Service Delivery (HRSD).

· Define and maintain HRSD architectural standards, configuration patterns, and design principles across the platform.

· Support the overall HRSD solution design, including case management, employee lifecycle events, workflows, portals, knowledge, and automation.

· Ensure HRSD solutions are scalable, secure, and aligned with enterprise ServiceNow and IT architecture standards.

Solution Design & Engineering Oversight

· Translate business and functional requirements into scalable technical designs aligned with ServiceNow best practices.

· Produce and maintain technical design documentation, including architecture diagrams, data models, and integration flows.

· Review and approve development work to ensure adherence to architecture standards, performance expectations, and security requirements.

· Guide developers on scripted vs. no-code/low-code decisions, ensuring maintainability and upgrade safety.

Integrations & Data Architecture

· Architect and govern integrations between HRSD and enterprise systems, including HRIS platforms (e.g., Workday, SAP, SuccessFactors), identity systems (e.g., Active Directory), and downstream applications.

· Define integration patterns using IntegrationHub, APIs, MID Servers, and event-driven approaches.

· Ensure data consistency, ownership clarity, and alignment with enterprise data architecture and governance models.

· Partner with analytics teams to enable reporting and service performance metrics without compromising platform performance.

Security, Privacy & Risk Management

· Design and enforce role-based access controls, data segregation, and security policies for sensitive HR data (PII).

· Ensure HRSD configurations comply with GDPR and global data protection requirements.

· Identify and mitigate technical debt, performance risks, and security vulnerabilities.

· Support audits and risk assessments related to HR systems and employee data.

Delivery & Stakeholder Partnership

· Work closely with IT architecture, ServiceNow platform teams, and system integrators to guide build, test, and deployment activities.

· Provide architectural oversight during global rollouts, country onboarding, and major platform releases.

· Act as the escalation point for complex technical issues within HRSD.

· Contribute to roadmap planning by evaluating new ServiceNow capabilities and platform upgrades.

QUALIFICATIONS:

Required

· 3+ years of experience working with ServiceNow, with deep hands-on expertise in HR Service Delivery (HRSD).

· Proven experience as a Solution Architect, Platform Architect, or Lead Designer in ServiceNow HRSD implementations.

· Strong technical knowledge of: ServiceNow data model and CMDB concepts. Flow Designer, Business Rules, Script Includes, and UI Policies.

· Experience designing and governing integrations between HRSD and HRIS, identity, and enterprise systems. IntegrationHub, REST/SOAP APIs, MID Server architecture

· Strong knowledge of data privacy, security, and access controls related to HR data and PII.

· Ability to translate complex business needs into clear, scalable technical designs.

ManpowerGroup is proud to be an equal opportunity, affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified

applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided.