ServiceNow Solution Architect

At KPMG, we pride ourselves on being a fantastic workplace that fosters career development. Our commitment to delivering impactful audit, tax, and advisory services drives our growth. Our culture, which encourages individual progress, embraces diversity, rewards innovation, and supports our communities, is a significant reason we are consistently ranked among the top workplaces by esteemed publications. If you are passionate about shaping your career, we invite you to join our team.

KPMG is excited to announce an opening for a ServiceNow Solution Architect to be part of our Digital Nexus technology organization. This position offers a hybrid work model.

Key Responsibilities:

• Work closely with clients to grasp their needs and create tailored solutions within the ServiceNow framework, or collaborate with Enterprise Architecture on recommending alternative platforms.
• Design and implement robust, flexible, and maintainable solutions, including leading proofs of concept for innovative initiatives.
• Develop integrations between ServiceNow and various enterprise systems utilizing iPaaS (like Mulesoft), APIs, web services, MID servers, and ETL tools.
• Provide ongoing technical support and guidance to project teams throughout the project lifecycle, ensuring seamless collaboration with ServiceNow support and other technical teams to quickly identify and resolve critical issues.
• Create comprehensive technical documentation, including architecture diagrams, configuration guides, and development standards.
• Keep abreast of emerging technologies and industry trends related to ServiceNow solutions, including IRM, SecOps, ITAM, ITOM, ITSM, and more.

Qualifications:

• At least seven years of relevant experience in solution architecture, specifically in ServiceNow, with in-depth expertise in two or more ServiceNow modules (LSD, WSD, ITAM/ITOM, HRSC, IRM, CSM, etc.).
• A bachelor's degree in computer science, information technology, or a related field is preferred; ServiceNow CAD (Certified Application Developer) certification and one or more CIS (Certified Implementation Specialist) certifications are required, with CTA (Certified Technical Architect) or CMA (Certified Master Architect) being strongly preferred.
• Experience delivering business solutions hosted on ServiceNow from both developer and administrator angles, including challenges related to upgrades, integrations, and operational support.
• A solid understanding of the practical application of ServiceNow in various industry contexts, as well as knowledge of the interplay between modules and core data.
• Proficiency with ServiceNow and other common technology platforms serving core business functions.
• Exceptional communication and collaboration abilities, with a knack for effective engagement with clients and cross-functional teams.
• Applicants must have authorization to work in the U.S. without the need for employment-based visa sponsorship, as KPMG LLP does not sponsor applicants for U.S. work visa status for this role.

KPMG LLP and its affiliates are proud to comply with all relevant regulations regarding salary transparency. Our Total Rewards package includes comprehensive health and dental plans, vision coverage, life insurance, a 401(k) plan, and many personal well-being benefits tailored to support your mental health. We value work-life balance and provide Personal Time Off, along with designated breaks during the year. For details about our benefits, please visit the KPMG US Careers site.

Material job duties for this role may be affected by previous criminal history, as they relate to company policies, judgment, stress management, and maintaining a respectful work environment. We consider qualified applicants with arrest and conviction records in accordance with relevant local laws and initiatives.