ServiceNow Platform Administrator - Full-time

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

We are looking for a seasoned ServiceNow Platform Administrator with deep expertise in managing enterprise-scale ServiceNow environments. This role involves platform governance, operations management, upgrades, and stakeholder collaboration to ensure optimal performance and alignment with business objectives. The ideal candidate will be CSA certified, experienced in best practices, and capable of working in a global support model with shift flexibility.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

• Platform Administration & Governance: Manage multiple ServiceNow instances (Production, Non-Production, Development) ensuring stability and compliance. Perform instance cloning, patching, upgrades, and maintain version alignment across environments. Implement platform best practices for performance, scalability, and security.

• Stakeholder Collaboration & Operations Management: Act as a primary liaison between IT teams, business stakeholders, and ServiceNow developers. Gather requirements, provide technical guidance, and ensure smooth delivery of platform enhancements. Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution.

• ServiceNow Development & Configuration Support: Assist development teams with customizations, scripting, and configuration. Maintain core platform tables, data integrity, and schema changes.

• Integrations & Automation: Configure and maintain integrations with third-party systems using REST, SOAP, and MID Servers. Implement automation workflows and orchestration for operational efficiency.

• Upgrades & Continuous Improvement: Plan and execute ServiceNow upgrades with minimal disruption to business operations. Conduct impact analysis, regression testing, and post-upgrade validation.

• Compliance & Security: Ensure adherence to ITIL processes, governance standards, and security compliance. Manage access controls, roles, and permissions across instances.

• Documentation & Knowledge Management: Maintain comprehensive documentation for platform configurations, integrations, and operational procedures. Provide training and guidance to internal teams on platform best practices.

• *Required Qualifications:**

• 6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations.

• ServiceNow Certified System Administrator (CSA) – mandatory.

• Bachelor's Degree in Computer Science or Engineering or equivalent combination of relevant education and experience.

• Strong expertise in instance management, cloning, patching, and upgrades.

• Core platform tables and data management.

• Integration design and troubleshooting (REST, SOAP, APIs).

• Proven experience in stakeholder collaboration and operations management.

• Familiarity with ITIL processes and enterprise governance standards.

• Ability to work in shifts if required for global support.

• Excellent communication and documentation skills.

• *Preferred Qualifications:**

• Advanced ServiceNow certifications (Implementation Specialist, ITOM, ITSM).

• Experience with CMDB, Discovery, Orchestration, and Performance Analytics.

• Knowledge of high availability, disaster recovery, and performance tuning strategies.

• Exposure to Agile methodologies and DevOps practices.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades 5-8 .

• *Visa sponsorship is not available for this position.**
• *Domestic relocation is not available for this position.**

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

#LI-PW1

• *Requisition ID** : 55950

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

We are looking for a seasoned ServiceNow Platform Administrator with deep expertise in managing enterprise-scale ServiceNow environments. This role involves platform governance, operations management, upgrades, and stakeholder collaboration to ensure optimal performance and alignment with business objectives. The ideal candidate will be CSA certified, experienced in best practices, and capable of working in a global support model with shift flexibility.

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

• Platform Administration & Governance: Manage multiple ServiceNow instances (Production, Non-Production, Development) ensuring stability and compliance. Perform instance cloning, patching, upgrades, and maintain version alignment across environments. Implement platform best practices for performance, scalability, and security.

• Stakeholder Collaboration & Operations Management: Act as a primary liaison between IT teams, business stakeholders, and ServiceNow developers. Gather requirements, provide technical guidance, and ensure smooth delivery of platform enhancements. Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution.

• ServiceNow Development & Configuration Support: Assist development teams with customizations, scripting, and configuration. Maintain core platform tables, data integrity, and schema changes.

• Integrations & Automation: Configure and maintain integrations with third-party systems using REST, SOAP, and MID Servers. Implement automation workflows and orchestration for operational efficiency.

• Upgrades & Continuous Improvement: Plan and execute ServiceNow upgrades with minimal disruption to business operations. Conduct impact analysis, regression testing, and post-upgrade validation.

• Compliance & Security: Ensure adherence to ITIL processes, governance standards, and security compliance. Manage access controls, roles, and permissions across instances.

• Documentation & Knowledge Management: Maintain comprehensive documentation for platform configurations, integrations, and operational procedures. Provide training and guidance to internal teams on platform best practices.

• *Required Qualifications:**

• 6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations.

• ServiceNow Certified System Administrator (CSA) – mandatory.

• Bachelor's Degree in Computer Science or Engineering or equivalent combination of relevant education and experience.

• Strong expertise in instance management, cloning, patching, and upgrades.

• Core platform tables and data management.

• Integration design and troubleshooting (REST, SOAP, APIs).

• Proven experience in stakeholder collaboration and operations management.

• Familiarity with ITIL processes and enterprise governance standards.

• Ability to work in shifts if required for global support.

• Excellent communication and documentation skills.

• *Preferred Qualifications:**

• Advanced ServiceNow certifications (Implementation Specialist, ITOM, ITSM).

• Experience with CMDB, Discovery, Orchestration, and Performance Analytics.

• Knowledge of high availability, disaster recovery, and performance tuning strategies.

• Exposure to Agile methodologies and DevOps practices.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage

• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more

• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more

• Vehicle discount program for employees and family members and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 7.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades 5-8 .

• *Visa sponsorship is not available for this position.**
• *Domestic relocation is not available for this position.**

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid

#LI-PW1

• *Requisition ID** : 55950