ServiceNow FSO Tech Lead

Job Title: ServiceNow FSO Tech Lead

Location: Toronto, Ontario- Remote

Long Term Contract

Job Description:

• Configuration and enhancements on the ServiceNow FSO platform
• Configure ServiceNow FSO Modules, workflows, applications, scripts and integrations
• Document technical design, development processes and solution configurations
• Identify opportunities to optimize performance and improve scalability
• Develop ServiceNow FSO configurations, including FSO data model setup, PA enablement, Commercial and Servicing Lines for Insurance workflow development, etc.
• Build multiple FSO related features including advanced work assignment enablement, configurations around reports, dashboards, etc.
• Document FSO development, configuration and technical details & prepare training material
• Lead customer discussions, demos and participate in customer's engineer's configuration reviews
• Conduct workshops on development showcase and show and tell of developed product
• Certified System Administrator
• FSO Certified

Skills

• ServiceNow-FSO
• ServiceNow Tech Lead
• Custom Applications

Customer Service Management