ServiceNow Developer

divh2Sr. ServiceNow Developer/h2pAs Sr. ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation.

Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules. /ppPrimary Responsibilities:

/pulliSupport the standup, configuration and implementation of ServiceNows ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules./liliCreate and maintain Forms, Reports, Views, Workflows, Groups and Roles./liliCreate, maintain and enhance Dashboards and reporting, including scheduled reports./liliCreate and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)./liliCoordinate and support application and platform upgrades./liliAssist with design, creation and cataloging of business process flows./liliWork with other members of the ServiceNow development team to propose solutions based on business needs and strategies./liliPerform the necessary tasks to design and configure ServiceNow functions to meet operational needs./liliSupport business process re-engineering activities to move ticketing and order management capabilities into ServiceNow./liliIdentify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance./liliInteract with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts./liliDeveloping, configuring, and customizing the ServiceNow platform to fit business requirements./liliTroubleshoot and resolve problems./liliOrchestrate and automate tasks./liliResponsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment./liliProvide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members./liliFollow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development./liliCollaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support./liliReview and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development./liliUtilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation./liliSupport data migration as needed./liliDesign and implement solutions following established Configuration Management policies and standards./liliIntegrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained./liliWorks with and mentors junior developers to guide and coach them throughout each project.

/li/ulpBasic Qualifications:

/pulliRequires a US Citizenship./liliHold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+ within 14 days of hire./liliMust hold an active DoD Secret clearance./liliMust be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support./liliBachelors Degree with 8 12 years of relevant experience or masters with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable./liliAt least 6 years of experience with the design, development, and support of technology infrastructure./liliAt least 4 years of ServiceNow development./liliExperience with ServiceNow upgrades./liliThe qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks./liliAbility to multi-task and self-assign work in a fast-paced environment./liliStrong communication skills that enable proactive and effective collaboration with a virtual team, including the ability to clearly articulate status and present to both customers and program leadership./liliCandidate shall have the ability to develop and present management level briefings./liliDemonstrate potential and willingness to learn and adapt to rapid changes in technology./liliWilling to assist and train junior developers.

/li/ulpPreferred Qualifications:

/pulliServiceNow Certified Application Developer./liliExperience or familiarity with Agile development and testing methodology./liliExposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc./liliExperience with JIRA, Git and Confluence./liliUnderstanding of ITIL foundation or ITIL certified./liliAWS cloud and ServiceNow certifications./liliBachelors degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline./liliExperience working with large software systems including hardware integration and test./liliExperience working with multi-disciplinary technical development teams./liliExperience using SAFe as the agile development methodology./liliExperience moving from a legacy application to a new application./liliExperience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team./liliExperience using Kanban to improve flow on support teams./liliExperience with DevOps/DevSecOps and CI/CD implementation./li/ul/div