ServiceNow Architect

Overview

GovCIO is actively seeking a talented ServiceNow Architect to fulfill the essential needs of our clients. This position is fully remote, granting you the flexibility to work from anywhere in the United States.

Responsibilities

• Lead the architectural vision and strategic roadmap for the ServiceNow platform, encompassing ITSM, ITOM, HRSD, SecOps, CMDB, and other modules.
• Translate complex business requirements into scalable, secure technical solutions that comply with enterprise standards.
• Act as the primary technical liaison for ServiceNow architecture, integrations, and data modeling strategies.
• Establish and enforce governance, development standards, and best practices for the platform.
• Oversee the configuration, customization, and deployment of ServiceNow applications.
• Review and validate solutions provided by internal teams and vendors to ensure they adhere to architectural guidelines.
• Enhance CMDB maturity, drive discovery architecture, improve service mapping, and initiate data quality projects.
• Design and guide integrations using MID Servers, APIs, web services, and data exchange frameworks.
• Conduct performance reviews of the platform to ensure reliability, scalability, and security.
• Offer technical leadership, mentorship, and support to ServiceNow developers and administrators.
• Stay informed on ServiceNow releases, new capabilities, and best practices emerging within the platform.

Qualifications

A bachelor's degree along with 12+ years of relevant experience is required.

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience) with 8+ years of experience.

Required Skills and Experience

• 8 years of ServiceNow experience, with at least 3 years in an architectural or lead design role.
• Extensive expertise in ServiceNow modules such as ITSM, ITOM (Discovery/Service Mapping), CMDB, HRSD, and SecOps.
• Deep understanding of ServiceNow data architecture, workflow engines, scripting (JavaScript/Glide), and integration frameworks.
• Experience with platform governance, solution validation, and large-scale enterprise implementation.
• Proven track record of architecting integrations using REST, SOAP, MID Server, or ETL tools.
• Exceptional documentation, communication, and stakeholder engagement abilities.

Clearance Required: Candidates must be able to obtain and maintain a HUD Public Trust clearance.

Preferred Skills and Experience

• ServiceNow Certified Technical Architect (CTA), Certified Master Architect (CMA), or in the process of obtaining certification.
• ServiceNow certifications like CIS-ITSM, CIS-ITOM, CAD, or CSA.
• Experience with Agile methodologies, DevOps, and CI/CD pipelines for ServiceNow.
• Familiarity with federal or regulated environments (FISMA, FedRAMP, etc.) is a plus.
• Demonstrated experience in optimizing performance and implementing enterprise-level workflows.

Company Overview

GovCIO is dedicated to transforming government IT. Our mission is to deliver innovative IT solutions that enhance government agency operations and boost citizen services.

We are proud to build a team of transformers—individuals committed to making a significant impact. If you're ready to be part of this transformation, we invite you to join us!

What You Can Expect

Interview & Hiring Process

If you are selected to proceed, here’s what to anticipate:

• Virtual video interviews with the hiring manager and/or team.
• Camera must be on during the interview.
• A valid photo ID will need to be shown during each interview.
• During the Hiring Process
• Enhanced biometric ID verification screening.
• Background checks, which include:
• Criminal history verification (past 7 years).
• Verification of your highest level of education.
• Verification of employment history (past 7 years), based on your application.

Employee Perks

At GovCIO, our employees report that impactful work and a collaborative atmosphere are primary reasons for their job satisfaction. Beyond standard health benefits, our employees enjoy:

• Employee Assistance Program (EAP).
• Corporate Discounts.
• Learning & Development platform, including certification preparation materials.
• Training, Education, and Certification Assistance (available to full-time employees).
• Referral Bonus Program.
• Internal Mobility Program.
• Pet Insurance.
• Flexible Work Environment.

Our employees' unique skills and contributions drive our success in supporting our clients, which is essential for our company's growth. Join us in a culture that prioritizes investing in its people and continually enhancing the employee experience.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Salary Range

The expected salary range for this position at the start of employment is USD $120,000.00 - USD $165,000.00 per year, though base pay may vary based on factors such as location, knowledge, skills, education, experience, and internal equity.

Location US-Remote

ID 2025-7236

Category Information Technology

Position Type Full-Time