ServiceNow ITSM

Job Description

• 10 years of demonstrated technical experience with design, implementation and support of ServiceNow ITSM, discovery, CMDB and service mapping.
• Proficiency in ServiceNow development, including creating custom applications, modules and workflows
• Understanding of ServiceNow data model, tables and relationships
• Deep functional and technical understanding and implementation experience with ServiceNow ITSM, ITOM discovery and CMDB
• Experience deploying and managing ServiceNow discovery on on-prem, AWS and Azure
• Experience enhancing and/or creating patterns to support custom discovery
• Experience implementing and managing service mapping
• Strong knowledge and experience with ServiceNow ITSM, CMDB and CSDM framework
• Understanding of Cloud Provisioning, and integration of ServiceNow with AWS and Azure cloud platforms is required
• Strong understanding of network, infrastructure and application components and their inter-relationships to effectively support discovery and service mapping
• Knowledge of ServiceNow orchestration for automating IT processes
• Experience developing ServiceNow APIs, ServiceNow Workflows, Flow Designer, UI Pages, UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, Security Rules
• Experience with scripting languages such as JavaScript, Angular.js, Perl, PowerShell
• Good understanding of ITIL
• Experience implementing REST API integration with third party tools such as Intune, SCCM, Tanium, Qualys, VMWare etc.
• Ability to create custom reports, dashboards and visualizations
• Familiarity with ServiceNow Performance Analytics
• Experience with .Net development and backend SQL Server is preferred
• Strong problem-solving skills, communication and collaboration skills

Salary Range: $90,000-$110,000 a year