Senior ServiceNow IT Operations Consultant

Your Journey at Crowe Starts Here:

At Crowe, we prioritize building a fulfilling and impactful career for you. Enjoy real flexibility to balance your work with life's moments, and trust us to empower you to deliver results. We celebrate your individuality, care for your well-being, and support your career growth. With over 80 years in the industry, our commitment to exceptional service through innovation remains at our core, evident across our audit, tax, and consulting teams. Join Crowe in shaping the future of our industry.

Job Description:

Crowe is actively seeking a highly technical Senior Consultant to enhance our ServiceNow IT Operations Management (ITOM) team. This is the perfect role for candidates who enjoy hands-on development and configuration work, especially within the ITOM modules such as Discovery, Service Mapping, and Event Management. As part of our collaborative team, you will design and implement robust, scalable ServiceNow solutions that drive significant results for our clients.

Responsibilities:

• Execute technical configuration and scripting for ServiceNow ITOM, which includes:
• Creating discovery patterns, probes, and sensors.
• Installing, configuring, and troubleshooting MID Servers.
• Establishing Event Management rules and alert correlation.
• Designing and deploying Service Mapping.
• Develop and maintain integration solutions with external systems like monitoring tools and CMDB feeders.
• Transform technical requirements and architecture into scalable, maintainable implementations.
• Collaborate closely with Solution Architects and engagement leads to ensure high-quality solutions.
• Create and maintain clear, reusable documentation and internal development standards.
• Support system testing, User Acceptance Testing (UAT), deployment, and ongoing performance tuning.
• Participate in internal technical design sessions and code reviews.
• Engage with clients in technical workshops, validations, or post-go-live support.

Desired Skills:

• Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting techniques.
• Strong understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling.
• Experience integrating with third-party tools such as SolarWinds, SCOM, Dynatrace, and LogicMonitor.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments.
• Excellent troubleshooting skills for MID Servers, connectivity, and system performance.

Certifications:

• ServiceNow Certified System Administrator (CSA) - Preferred
• ServiceNow Certified Implementation Specialist (CIS) - in Discovery, Service Mapping, or Event Management - Preferred
• Certified Application Developer (CAD) - Preferred

Qualifications:

• 3+ years of professional experience
• 2+ years of hands-on ServiceNow ITOM experience
• Proven experience in implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management.
• Ability to independently deliver technical solutions with minimal supervision.
• Exceptional written and verbal communication skills, particularly in documenting complex logic.
• Able to work both independently and collaboratively within distributed teams.
• Willingness and ability to travel up to 30% for client engagements.

Why Choose Crowe?

Our ServiceNow practice empowers technical professionals to engage in meaningful work within a dynamic and collaborative environment. As a Senior Consultant, you will collaborate with industry-leading experts and have the opportunity to deliver impactful solutions that enhance IT operations at scale. This role offers an ideal setting for expanding your ServiceNow skill set and deepening your expertise in ITOM.

We expect our candidates to embody Crowe's values of Care, Trust, Courage, and Stewardship, which define our identity. All employees are expected to act ethically and with integrity at all times.

In compliance with federal law, all hires will need to verify their identity and eligibility to work in the United States, completing the necessary employment eligibility verification form upon hire. Crowe is not sponsoring work authorization at this time.

The wage range for this role considers various factors including skills, experience, training, and business needs. The estimated range is $74,100.00 - $147,800.00 per year.

Our Benefits: Your experience at Crowe begins with our comprehensive total rewards package. We believe that great people are key to a great firm and prioritize our employees' well-being.

How You Can Grow: We nurture your talent in an inclusive culture that values diversity. Regular sessions with your Career Coach will guide you in pursuing your career aspirations.

More About Crowe: Crowe is one of the largest public accounting, consulting, and technology firms in the United States. We leverage our industry expertise to provide audit services and help clients achieve their goals through tax, advisory, risk, and performance services. Recognized as one of the best places to work in the country, Crowe serves clients globally as part of Crowe Global, a leading independent network of over 200 accounting and advisory services firms in more than 130 countries.

Crowe LLP is an equal opportunity employer, prohibiting discrimination and harassment of any type based on race, color, religion, age, sex, sexual orientation, gender identity, genetics, national origin, disability, or any other characteristic protected by law.

Crowe does not accept unsolicited applications or resumes from staffing agencies or third-party services. Any submissions without a signed pre-existing agreement will be considered Crowe's property.

Crowe will consider all qualified applicants, including those with criminal histories, in compliance with applicable laws.