Senior Consultant - ServiceNow ITSM Specialist

Join EY and be a part of shaping the future! We are seeking an experienced Senior Consultant specializing in ServiceNow IT Service Management (ITSM) to lead transformative projects and deliver innovative solutions for our clients. In this vital role, you will collaborate with diverse teams to help businesses succeed in the digital economy.

Your Opportunity

As a Senior Consultant, you will spearhead ServiceNow transformation initiatives, building essential client relationships along the way. This position offers you the chance to enhance your consulting and leadership skills while contributing to our mission of creating a better working world.

Your Key Responsibilities

• Engaging with business stakeholders to assess their models and processes.
• Analyzing newly implemented technology solutions to ensure they meet business requirements.
• Collaborating with technical teams to design and implement efficient system architecture solutions.

In this dynamic environment, you will encounter challenges that demand analytical thinking and problem-solving abilities, providing numerous opportunities for personal and professional growth. You may need to travel regularly to meet client demands and strengthen these relationships.

Skills and Attributes for Success

In this role, you will focus on managing ITSM process improvements, advising on AI solutions, and guiding clients through technology-driven transformations. Your responsibilities will include:

• Leading workstreams across ServiceNow ITSM projects involving design, development, testing, and deployment.
• Mentoring a multidisciplinary team and offering industry-leading insights for process implementations.
• Assessing organizational capabilities and contributing to strategic roadmaps.
• Facilitating client workshops to gather requirements and enhance project outcomes.
• Delivering high-quality project artifacts while effectively communicating project status.

To Qualify for the Role, You Must Have:

• A bachelor's degree in Computer Science, Information Systems Management, Engineering, or a related field.
• 2-4 years of relevant experience in ServiceNow ITSM projects.
• ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD), along with at least one other ServiceNow certification.
• Strong communication and leadership skills, complemented by experience in managing teams.
• A valid driver's license and willingness to travel.

Ideally, You'll Also Have:

• Advanced certifications such as ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Experience with performance analytics and reporting.
• Knowledge of ServiceNow AI solutions.

What We Offer You

At EY, we empower you with future-focused skills and a comprehensive compensation package that reflects your performance. We promote a flexible work environment and provide generous vacation policies to support your well-being.

Are you ready to take the next step in your career and help shape a better future? Apply today!

EY is committed to inclusivity and equality in the workplace, welcoming applications from all individuals. Please reach out if you require assistance during the application process.