Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM - Hybrid

Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM - Hybrid

Purpose

We are looking for a driven Solution Consultant to enhance our ServiceNow ITSM, CRM, and ITOM solutions. In this role, you will function as a technical advisor, providing engaging demonstrations, leading key technical conversations, and supporting successful sales processes.

This remote position provides the flexibility to work from your home office.

About TP

TP is a world-class provider of digital business services, working alongside global brands to boost operational excellence and promote long-term, responsible growth.

Our workforce of over 500,000 skilled experts, fluent in more than 300 languages, enables us to combine broad international scale with specialized local knowledge for the benefit of clients, communities, and the environment.

TP and You

At TP, we unite leading-edge technology with hands-on experience and sector expertise. Our teams help organizations adapt quickly and uphold the highest standards, while every team member’s contributions are recognized and supported.

Career advancement thrives here. Many leaders, including our Chief Client Officer, have moved up from entry-level roles thanks to their determination and talent. TP offers limitless prospects for personal and professional growth.

Benefits of Working with TP

• Thorough, company-paid training
• Competitive salary
• Full benefits package including medical, dental, vision, and 401k
• Paid time off for holidays and vacations
• Employee wellness and engagement programs

Your Responsibilities

• Work with sales teams to analyze client needs and propose tailored ServiceNow ITSM, CSM, and ITOM solutions
• Lead product demonstrations, POCs, and technical presentations, emphasizing ServiceNow’s value to clients
• Communicate with both technical and executive-level stakeholders, ensuring ServiceNow capabilities align with client goals
• Design solution architectures and create process workflows that showcase how ServiceNow addresses complex business needs
• Develop technical documentation, proposals, and RFP/RFI responses in partnership with sales and delivery colleagues
• Maintain expertise in ServiceNow enhancements and market trends to anticipate and respond to customer needs
• Participate in client workshops, technical discovery sessions, and deep-dive discussions to build confidence in ServiceNow
• Work with internal teams to align proposed solutions and actual deliverables
• Serve as the technical point of contact during pre-sales, providing timely answers to client questions and concerns

Qualifications

• Bachelor’s degree in Computer Science, IT, Business, or equivalent experience
• Minimum five years in pre-sales or technical consulting focused on ServiceNow ITSM, CSM, and ITOM
• Proven experience designing and delivering complex technical solutions
• In-depth understanding of the ServiceNow platform, features, and customizations
• Familiarity with ITIL and ITSM best practices
• Strong communication and presentation skills to connect with all audiences
• Advanced problem-solving and a client-first approach
• Commitment to continuous learning in ServiceNow technology
• Experience in SaaS or cloud-based solution pre-sales
• Working knowledge of integration technologies such as REST/SOAP APIs
• Familiar with Now Assist and Creator Assist
• Experience with telephony/cloud integrations (e.g., Genesys, Amazon Connect)
• Knowledge of ITOM monitoring tools
• Project management certification or training (PMP, Agile/Scrum)

Required Certifications

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Soft Skills

• Focus on process excellence
• Team collaboration mindset
• Strong and clear communicator
• High level of emotional intelligence
• Openness to new perspectives
• Analytical and critical thinking skills
• Proactive and solutions-driven approach
• Entrepreneurial spirit
• AI proficiency and comfort with new technology
• Ability to use data for decision making

Join Our TP Family

At TP, we are dedicated to creating a workplace where every individual feels respected, encouraged, and inspired. We know that when employees are supported and engaged, productivity, creativity, and overall satisfaction grow.

We champion diversity, inclusion, and a healthy work-life balance so that everyone feels they belong.

TP is an Equal Opportunity Employer