Home-Based Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Home-Based Pre-Sales Solutions Consultant ServiceNow ITSM, CSM, ITOM

Category: Information Technology

About TP

TP is a global provider of digital business services, supporting leading brands with technology-driven solutions that improve efficiency and create sustainable business outcomes. With a team of more than 500,000 employees speaking over 300 languages, TP combines global scale with local expertise to positively impact clients, employees, communities, and the environment.

Why Work at TP

• Company-paid comprehensive training
• Competitive compensation
• Full benefits package including medical, dental, vision, 401k, and more
• Paid time off
• Employee wellness and engagement programs

TP and Your Opportunity

By combining advanced technology with personalized service and strong industry knowledge, TP helps organizations adapt quickly to changing demands. Excellence, innovation, and continuous improvement are central to our culture. You will play an important role in delivering value to clients while building a long-term career. Many leaders within TP have advanced from individual contributor roles into senior leadership positions.

Role Purpose

We are seeking an experienced and motivated Solution Consultant to support our ServiceNow ITSM, CRM, and ITOM offerings. In this role, you will act as a trusted technical advisor, demonstrate solution value, lead technical discussions, and support successful sales engagements. This is a flexible work from home position, allowing you to work remotely.

Key Responsibilities

• Partner with sales teams to understand customer needs and recommend tailored solutions using ServiceNow ITSM, CSM, and ITOM.
• Deliver compelling product demonstrations, proof of concepts, and technical presentations.
• Engage with stakeholders across technical and executive levels to align ServiceNow capabilities with business objectives.
• Design solution architectures and workflows that address client challenges and improve processes.
• Support sales and delivery teams with technical documentation, proposals, and RFP or RFI responses.
• Stay current on ServiceNow platform enhancements, new features, and market trends.
• Participate in workshops, discovery sessions, and detailed technical discussions with clients.
• Collaborate internally to ensure proposed solutions can be successfully delivered.
• Act as a technical point of contact during pre-sales, addressing questions and concerns efficiently.

Qualifications

• Degree in Computer Science, Information Technology, Business Administration, or equivalent practical experience.
• Minimum of 5 years of experience in pre-sales or technical consulting with ServiceNow ITSM, CSM, and ITOM.
• Proven ability to design and present complex technical solutions clearly.
• Strong knowledge of ServiceNow platform features and customization capabilities.
• Solid understanding of ITIL frameworks and ITSM best practices.
• Excellent communication, presentation, and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Commitment to continuous learning and staying current with ServiceNow technologies.
• Experience with SaaS or cloud-based solution pre-sales.
• Knowledge of integration technologies such as REST and SOAP APIs.
• Familiarity with Now Assist and Creator Assist tools.
• Experience integrating telephony cloud solutions such as Genesys or Amazon Connect.
• Exposure to ITOM monitoring and observability tools.
• Project management experience or certification such as PMP, Agile, or Scrum.

Required Certification

• ServiceNow Certified System Administrator (CSA)

Preferred Certifications

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification v3 or v4
• ServiceNow Certified Implementation Specialist – ITSM
• ServiceNow Certified Implementation Specialist – CSM
• ServiceNow Certified Implementation Specialist – ITOM

Required Skills

• Process Excellence
• Collaboration
• Clear Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurial Mindset
• AI Proficiency
• Data Literacy

Join the TP Family

Our goal is to provide an environment where employees feel valued, supported, and motivated to perform at their best. We believe a positive workplace culture leads to higher engagement, creativity, and long-term success. TP is committed to work-life balance, inclusion, and equal opportunity for all employees.

TP is an Equal Opportunity Employer