ServiceNow Developer (Techno-Functional Consultant)

Role Overview

A ServiceNow Technical Functional Consultant acts as both a technical implementer and a business process advisor. You’ll design, configure, customize, integrate, and maintain ServiceNow modules, ensuring they align with client needs and best practices.

Key Responsibilities

• Requirement Gathering & Analysis

Engage with stakeholders to collect and document functional and technical requirements. Translate these into user stories, acceptance criteria, and test plans.

• Solution Design & Configuration

Configure ServiceNow modules (e.g., ITSM, HRSD, ITAM, GRC, Finance & Supply Chain) using out-of-the-box capabilities, forms, workflows, notifications, SLAs, catalog items, and dashboards.

• Workshops & Stakeholder Facilitation

Lead design and process workshops to analyze current and future-state processes. Conduct gap analysis and recommend improvements. , ,

• Deployment & Support

Assist with deployment, code migration, issue triage post-implementation, and ongoing support including enhancements and bug fixes. ,

• Documentation & Training

Create business requirement documents, system design specs, user guides, and deliver training for system users and administrators. ,

• Integration & Data Migration

Plan and execute integrations with external systems (ERP, HRIS, CMDB), data extraction/migration, and maintain data integrity. ,

• Governance & Best Practices

Ensure solutions adhere to ServiceNow best practices focused on configuration over customization, platform standards, coding guidelines, and ITIL principles.

• Client Relationship Management

Serve as the key technical advisor, guiding clients to leverage standard capabilities, improve processes, and optimize ROI. Provide continuous feedback to product teams.

Required Skills & Qualifications

• ServiceNow Expertise

Hands-on experience with multiple ServiceNow modules such as ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain solutions. Certifications like CIS-Systems Administrator, Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.).

• Technical Proficiency

Advanced knowledge of JavaScript, ServiceNow Scripting, APIs (REST/SOAP), UI Policies, and Integration techniques.

• Functional & Analytical Acumen

Strong understanding of business process mapping, workflow optimization, and ITIL. Excellent analytical and problem-solving capabilities.

• Communication & Stakeholder Management

Exceptional verbal and written communication skills to work with technical and business audiences; workshop facilitation experience.

• Consultative & Client-Centric

Experience in a client-facing consulting role, delivering guidance, training, and continuous value. CNX (client outcomes advisor).

• Project Delivery & Methodologies

Familiarity with Agile/Scrum SDLC. Capability to oversee development, testing, delivery pilots, and post-launch support.

• Desired Additional Skills

Knowledge of performance analytics, AI integration, and emerging ServiceNow features.

Typical Qualifications & Experience

• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
• 9+ years in ServiceNow implementation and consulting roles
• Relevant ServiceNow certifications (CIS, Implementation Specialist).
• Proven track record in leading or contributing to full life-cycle ServiceNow projects.

What You’ll Deliver

• Best-practice-driven, scalable ServiceNow solutions tailored to client needs
• High client satisfaction through effective collaboration, training, and support
• Reusable assets, documentation, and knowledge transfer for long-term value
• Continuous feedback loop to enhance both client outcomes and product evolution

Job Types: Full-time, Contract

Pay: $63.00 - $65.00 per hour

Work Location: In person