ServiceNow Data Analyst-W2

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Top skills

ServiceNow CMDB/CSDM

CSDM modeling; core CMDB tables/relationships.

Identification & Reconciliation, CMDB Health; Import Sets/Transform Maps/Coalesce; IntegrationHub ETL/Flow Designer

Data

SQL; profiling and normalization; reference data management.

ETL/ELT patterns, idempotency, dedupe/survivorship; JSON/CSV/XML; REST familiarity.

Domain

Infra (servers/VMs/containers/network/storage); cloud resource models and tagging.

Application vs service modeling and dependencies.

Governance

Naming/taxonomy; DQ KPIs; ownership/stewardship; audit/change controls; privacy basics (PII/SOX/PCI).

Soft skills

Stakeholder interviewing/facilitation; concise documentation/visuals; analytical, hypothesis-driven thinking.

Nice-to-haves

BI dashboards (Power BI), telecom/OSS/BSS familiarity