Google Workspace Administrator, MDM, Zendesk, ServiceNow

Job Description

• Provide technical support and troubleshooting to ensure internal systems operate at optimal levels and external stakeholders and volunteers receive timely assistance.
• Play a critical role in daily operations across multiple platforms including Salesforce, Zendesk, ServiceNow and Google Workspace.
• Serve as Google Workspace Administrator, managing user accounts, MFA security protocols, and device enrollment through MDM to maintain a secure and compliant environment.
• Deliver end-to-end helpdesk support, including troubleshooting issues, managing support tickets, and developing training documentation to empower users.
• Support the Learning Management System (LMS) by organizing course content, configuring assessments, and assisting instructors and learners with platform navigation and technical challenges.
• Leverage analytics and reporting to monitor system health, manage data retention policies, and drive continuous improvement of technical workflows.
• Collaborate closely with internal stakeholders to enhance operational efficiency and educational experience.

Qualifications

• 5+ years of technical experience in large enterprise environments.
• Experience supporting multiple software systems, must have admin experience with Google Workspace.
• Proficiency in Salesforce or another CRM platform, including creating and updating records with attention to detail.
• Experience using Excel, including calculating records, using formulas and creating pivot tables
• Highly preferred experience with Zendesk, and ServiceNow.
• Strong troubleshooting and helpdesk support skills, including ticket management and documentation creation.
• Experience administering user accounts, security protocols such as MFA, and device management through MDM.
• Familiarity with Learning Management Systems, including course setup, assessments, and user support.
• Ability to analyze system performance, generate reports, and use data to improve workflows.
• Strong customer service and communication skills and comfort working with diverse stakeholders, including volunteers.
• Bachelor's Degree is required.
• 3+ years of Project Management skills are strongly preferred.

For consideration, please submit your resume as a MS Word attachment to careers@consortiuminc.com

The Consortium

"Combining Talent with Technology"

www.consortiuminc.com