ServiceNow Project/Program manager(PSDS, ITSM, ITOM, CRM, HRSD, CMDB)

Role: Senior ServiceNow Project/Program manager Location – NYC, Hybrid

Visa:

• USC/GC/GC EAD/H4EAD/TN No H1B and OPT/CPT

Need only local to NY or NJ

This position will manage and execute all aspects of the ServiceNow modernization technology projects in any one of the following specialties: planning, executing, and delivering ServiceNow implementation and enhancement projects within scope, timeline, and budget.

This role ensures alignment with business objectives, manages stakeholder expectations, and drives successful adoption of ServiceNow solutions across the MTA.

Qualified candidates should possess a Bachelor's Degree in a related discipline, eight years' experience in the appropriate specialties and a minimum of two years' experience as a project manager (PMP is desirable).

Experience should include a sound understanding of technical issues and outstanding planning (experience in preparation of project plans a must), scheduling, implementation, and evaluation skills. Excellent ability to communicate verbally and in writing with the user community and the technical staff is essential.

Project Management: Collaborate with teams on end-to-end ServiceNow projects, including planning, scheduling, resource allocation, and risk management.

Develop and maintain project plans, timelines, and status reports in partnership with the ServiceNow team and ensure projects meet quality standards and comply with MTA policies.

Stakeholder Engagement: Collaborate with business units, IT teams, and external vendors to gather requirements and define project scope. Communicate project progress, risks, and issues to stakeholders and leadership.

ServiceNow Expertise:

Knowledge of the ServiceNow Platform and modules (PSDS, ITSM, ITOM, CRM, HRSD, CMDB) and ensure from the MTA side that ServiceNow consultants adherence to ServiceNow best practices and governance standards setup for with the MTA Teams.

Key Competencies:

Strategic thinking and problem-solving, ability to manage multiple priorities in a fast-paced environment, and strong analytical and organizational skills. Skills Years of Experience Infrastructure Platforms (PC, Client/Server, Mainframe) Ability to Edit, Process and implemenmt work Orders Ability to wrtie technical documents and end-user documentation Administrative Experience Attend meetings Business Analyst Client/Server Architectures Project Management Project Planning Support Internal Special Projects (SME) Teams

Thanks & Regards, Anjar Ansari Senior Technical Recruiter

Phone: EXT 105

H

O: 100 Ave, Queens Village, NY 11429

Seniority level Mid-Senior level Employment type Contract Job function Engineering and Information Technology Industries IT Services and IT Consulting