[Remote] ServiceNow HRSD Architect

Note: The job is a remote job and is open to candidates in USA. ManpowerGroup is a company that believes meaningful, sustainable employment has the power to change the world. They are seeking a ServiceNow HR Service Delivery (HRSD) Architect to design, govern, and scale their global HR service delivery ecosystem, ensuring alignment with global HR processes and enterprise technology standards.

Responsibilities

Serve as the global technical architect and design authority for ServiceNow HR Service Delivery (HRSD)Define and maintain HRSD architectural standards, configuration patterns, and design principles across the platformSupport the overall HRSD solution design, including case management, employee lifecycle events, workflows, portals, knowledge, and automationEnsure HRSD solutions are scalable, secure, and aligned with enterprise ServiceNow and IT architecture standardsTranslate business and functional requirements into scalable technical designs aligned with ServiceNow best practicesProduce and maintain technical design documentation, including architecture diagrams, data models, and integration flowsReview and approve development work to ensure adherence to architecture standards, performance expectations, and security requirementsGuide developers on scripted vs. no-code/low-code decisions, ensuring maintainability and upgrade safetyArchitect and govern integrations between HRSD and enterprise systems, including HRIS platforms (e.g., Workday, SAP, SuccessFactors), identity systems (e.g., Active Directory), and downstream applicationsDefine integration patterns using IntegrationHub, APIs, MID Servers, and event-driven approachesEnsure data consistency, ownership clarity, and alignment with enterprise data architecture and governance modelsPartner with analytics teams to enable reporting and service performance metrics without compromising platform performanceDesign and enforce role-based access controls, data segregation, and security policies for sensitive HR data (PII)Ensure HRSD configurations comply with GDPR and global data protection requirementsIdentify and mitigate technical debt, performance risks, and security vulnerabilitiesSupport audits and risk assessments related to HR systems and employee dataWork closely with IT architecture, ServiceNow platform teams, and system integrators to guide build, test, and deployment activitiesProvide architectural oversight during global rollouts, country onboarding, and major platform releasesAct as the escalation point for complex technical issues within HRSDContribute to roadmap planning by evaluating new ServiceNow capabilities and platform upgrades Skills

3+ years of experience working with ServiceNow, with deep hands-on expertise in HR Service Delivery (HRSD)Proven experience as a Solution Architect, Platform Architect, or Lead Designer in ServiceNow HRSD implementationsStrong technical knowledge of: ServiceNow data model and CMDB concepts. Flow Designer, Business Rules, Script Includes, and UI PoliciesExperience designing and governing integrations between HRSD and HRIS, identity, and enterprise systems. IntegrationHub, REST/SOAP APIs, MID Server architectureStrong knowledge of data privacy, security, and access controls related to HR data and PIIAbility to translate complex business needs into clear, scalable technical designs Company Overview

ManpowerGroup is a human resource consulting firm that provides recruitment, assessment, training, and development services. It is a sub-organization of Manpower Framnæs Installasjon. It was founded in 1948, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 10001+ employees. Its website is http://manpowergroup.com/. Company H1B Sponsorship

ManpowerGroup has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2023, 2 in 2022. Please note that this does not guarantee sponsorship for this specific role.