Senior ServiceNow ITOM & ITAM Consultant

Position: Senior ServiceNow ITOM and ITAM Consultant

Req number: R6262

Employment type: Full time

Worksite flexibility: Remote

About Us: CAI is a leading global technology services firm with over 8,500 associates and a robust annual revenue exceeding $1 billion. With a legacy of more than 40 years, we specialize in creating effective, tailored solutions for both public and commercial sectors. Our commitment to excellence and innovation ensures we empower our clients, colleagues, and communities. We are also proud to champion neurodiversity in the workplace.

Role Overview: We are looking for an experienced Senior ServiceNow ITOM and ITAM Consultant to enhance our client engagements. In this role, you will play a crucial part in the implementation and support of ServiceNow solutions, working effectively with clients to ensure their needs are met.

Your Responsibilities:

• Refine user stories and collaborate with business consultants to align technical work with organizational goals.
• Provide technical guidance and supervision to the implementation team, ensuring adherence to ServiceNow standards and security policies.
• Participate in Agile ceremonies and contribute to sprint deliverables.
• Troubleshoot issues and support user acceptance testing (UAT) and go-live activities.
• Document processes and facilitate knowledge transfer effectively.
• Build and deploy UI policies, actions, script includes, and monitor overall system health.
• Implement software solutions using best practices within the ServiceNow environment.
• Lead workshops for ITOM Discovery or ITAM implementations and validate data collection processes.
• Conduct reports and create dashboards to provide insights into system usage.

What We’re Looking For:

Required:

• 5+ years of technical experience with ServiceNow.
• Current certifications: ServiceNow System Administrator, Certified Implementation Specialist - Discovery, Certified Implementation Specialist - SAM.
• Advanced configuration skills and architecture experience with ServiceNow.
• Experience in implementing ServiceNow Discovery and Service Mapping.
• Proficient in ServiceNow Custom Reporting and Performance Analytics.
• Strong understanding of ITIL methodologies.
• A proactive approach and ability to work independently in a remote setting.
• Excellent problem-solving skills and great attention to detail.
• Strong communication skills, both verbal and written.
• A positive team player who fosters collaboration within the organization.
• A willingness to grow professionally and a desire to learn.

Preferred:

• Certified Implementation Specialist - Service Mapping.
• Certified Implementation Specialist - HAM Pro.

Physical Demands:

• Must be able to perform job functions consistent with ADA standards.
• Sedentary work that involves sitting most of the time.
• Ability to conduct repetitive tasks using a computer.

Compensation for this role ranges from $150,000 to $175,000 per year, commensurate with experience and qualifications. We offer a competitive benefits package, including medical, dental, and vision insurance, a 401k retirement plan, and paid time off.