[Remote] ServiceNow Solutions Architect ITAM

Note: The job is a remote job and is open to candidates in USA. Tential Solutions is seeking a highly skilled and experienced IT Solutions Architect specializing in IT Asset Management (ITAM). The role involves designing and implementing ITAM solutions using ServiceNow's SAM and HAM modules, collaborating with cross-functional teams, and ensuring compliance with ITAM best practices.

Responsibilities

• Work closely with stakeholders to understand business requirements and translate them into ITAM solution designs using ServiceNow SAM and HAM modules
• Architect end-to-end ITAM solutions that align with organizational goals, encompassing software and hardware asset lifecycles, license compliance, procurement, and disposal
• Design and configure ServiceNow SAM and HAM modules, including workflows, data structures, reports, and dashboards to meet ITAM requirements
• Collaborate with developers, administrators, and other IT teams to implement and integrate ITAM solutions within the existing technology landscape
• Provide technical guidance and support to ensure smooth implementation and operation of ITAM solutions, addressing any technical challenges or issues
• Conduct assessments of current ITAM processes and systems, identifying areas for improvement and recommending solutions to enhance efficiency, accuracy, and compliance
• Stay updated on industry trends, licensing models, and regulatory requirements related to ITAM, and ensure the ITAM solutions comply with relevant standards
• Conduct training sessions and knowledge sharing activities to educate IT teams and end-users on ITAM best practices and effective use of ServiceNow SAM and HAM modules
• Collaborate with vendors and software publishers to understand licensing terms and agreements, negotiate contracts, and optimize license utilization and costs
• Monitor and evaluate the performance of ITAM solutions, analyzing metrics and generating reports to provide insights and recommendations for continuous improvement
• Act as a subject matter expert on ITAM, staying informed about emerging technologies and industry innovations, and applying them to enhance ITAM capabilities

Skills

• Bachelor's degree in computer science, information systems, or a related field
• Proven experience as an IT Solutions Architect, with a focus on IT Asset Management, and expertise in implementing ServiceNow SAM and HAM
• In-depth knowledge of ITAM principles, best practices, and industry standards
• Strong understanding of software and hardware asset lifecycles, licensing models, and compliance requirements
• Proficiency in ServiceNow administration, configuration, and customization related to SAM and HAM modules
• Solid experience in designing and implementing end-to-end ITAM solutions, including integrations with other IT systems
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into effective ITAM designs and solutions
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels, including technical teams, business users, and vendors
• Project management skills to drive ITAM initiatives, meet deadlines, and manage competing priorities
• Self-motivated and proactive with a strong focus on continuous improvement and staying updated on ITAM trends and technologies
• Relevant certifications (e.g., ITIL, ServiceNow) are highly desirable
• Experience leading a team to develop and configure ServiceNow
• Experience explaining ServiceNow solutions to business stakeholders
• Knowledge of Business Rules, Client Scripts, Script Includes, Workflow/Flow Designer, Table/Form creation, etc
• Experience with Agile methodology (including story refinement, testing, and scrum)
• Working knowledge of how configuration management factors into the ITIL framework
• ServiceNow certifications for HAM and SAM are preferred
• Bachelor's degree or equivalent experience and/or military experience preferred but not required
• Over all 7 years of experience on the ServiceNow platform
• Certified ServiceNow System Administrator
• Certified Implementation Specialist HAMPro and SAM Pro

Company Overview

• We put people first. We’re your trusted partner - empowering you with top talent and solutions to stay competitive in today’s dynamic market. It was founded in 2003, and is headquartered in Annapolis, Maryland, USA, with a workforce of 501-1000 employees. Its website is https://www.tential.com.

Company H1B Sponsorship

• Tential Solutions has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2023, 3 in 2022, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.