ServiceNow Implementation Expert

Overview

Job Title: ServiceNow Implementation Consultant

Job Type: Independent Contractor

Pay Rate: $40-$50 per hour

About Cayuse Commercial

Cayuse Commercial Services (CCS) is dedicated to delivering innovative solutions that tackle business challenges within the technology and business services sectors. Our offerings include application development, business process outsourcing, data services, and professional services. At Cayuse, we aim to empower clients with improved efficiency, reduced costs, heightened profitability, and faster time to market.

Responsibilities

We are in search of a skilled and motivated ServiceNow Implementation Expert to enhance our remote team. This position is perfect for individuals eager to provide outstanding solutions using the ServiceNow platform, particularly in ITOM, ITSM, APM, and CMDB implementations. Collaborating closely with cross-functional teams, you will design, configure, and implement ServiceNow modules, ensuring optimal integration and value delivery.

Key Responsibilities:

• Implement and configure various ServiceNow modules, including ITOM, ITSM, APM, CMDB, HAM, and SAM.
• Design and deploy comprehensive solutions using best practices of ServiceNow.
• Conduct requirements analysis and engage with stakeholders to deliver tailored solutions.
• Manage and maintain the CMDB for accurate data modeling and system integrations.
• Offer technical guidance and mentorship to junior team members.
• Develop comprehensive documentation such as technical specifications, workflows, and testing cases.
• Stay updated with the latest ServiceNow features, updates, and certifications.

Qualifications

Required Qualifications:

• 2-5 years of hands-on experience in implementing and configuring ServiceNow.
• ServiceNow Certified System Administrator (CSA) certification - Required
• Strong proficiency with a variety of modules, including (all not necessary):
• ITOM (Discovery, Event Management, Cloud Management)
• ITSM
• CMDB
• APM (Application Portfolio Management)
• HAM (Hardware Asset Management)
• Proven experience integrating ServiceNow with third-party systems and tools.
• Exceptional problem-solving skills and attention to detail.
• Strong communication and stakeholder engagement abilities.

Preferred Qualifications:

• Additional ServiceNow certifications such as:
• SAM (Software Asset Management)
• APM
• HAM
• ITOM
• CMDB
• Experience with Agile/Scrum methodologies.
• Familiarity with scripting in ServiceNow (JavaScript, Flow Designer).

Other Duties: Please note this job description is designed to provide a comprehensive overview of the role but is not comprehensive regarding all activities, tasks, or responsibilities that may be required. Responsibilities and tasks may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer, and all employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will be considered for employment in accordance with relevant federal, state, and local laws.

Pay Range

USD $40.00 - USD $50.00 /Hr.

Location Remote

ID 2025-2151

Category Information Technology

Position Type Independent Contractor

Clearance Required None