HR Technology Analyst - ServiceNow / PowerBI

About the position

Optimize HR Technology. Enhance Data Accuracy. Drive Business Solutions. We’re looking for a HR Technology Analyst - ServiceNow / PowerBI to join our team. In this role, you will work directly with the Director of HR Technology to implement and enhance HR systems, ensure accurate and efficient data transfers, and drive innovative solutions that support business operations. You’ll combine technical expertise with a deep understanding of HR processes to optimize system functionality, improve reporting, and deliver exceptional customer support.

Responsibilities

• Serve as a subject matter expert in HRIS/Payroll system functionality and related business practices.
• Develop and manage project plans for HRIS initiatives, mentoring team members on project management best practices.
• Evaluate, implement, and configure new HR systems, modules, and data transfers.
• Partner with internal stakeholders to gather requirements and design stable, user-friendly system solutions.
• Manage system enhancements, troubleshoot errors, and recommend improvements.
• Collaborate with vendor partners to optimize functionality and resolve system issues.
• Provide escalated technical assistance and respond to complex user inquiries.
• Create and maintain comprehensive documentation of system configurations and workflows.
• Conduct regular system and data audits to ensure accuracy and compliance.
• Develop and deliver training for HR and employee system users.
• Identify and recommend opportunities for continuous improvement in processes and technology.

Requirements

• Bachelor’s degree in HR, Business, IT, or related field.
• Experience with ServiceNow required, with a strong preference also for experience with PowerBI
• 4+ years of HRIS, Payroll, or eLearning systems administration experience.
• Experience implementing and integrating configurable HR or Payroll systems.
• Intermediate Excel and PowerPoint skills; SharePoint knowledge preferred.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Excellent communication skills with the ability to train and support diverse user groups.
• Must be detail-oriented and capable of handling confidential information.

Nice-to-haves

• Experience with Ceridian or SAP strongly preferred.

Benefits

• Medical, Dental, Vision
• Wellness Program and Resources
• 401k match
• PTO
• FMLA, ADA and other federal and state required leaves
• Short/Long Term Disability
• HSA Contribution
• Mileage or Fleet Car Program
• Cell Phone Reimbursement (for eligible roles)
• Short Term Incentive (for eligible roles)
• Tuition Reimbursement
• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)