ServiceNow Platform Manager

IServiceNow & Moveworks Platform Lead

(ITSM, ITOM, HR & Agentic AI)

We're seeking a hands-on, outcome-driven ServiceNow & Moveworks Platform Lead to own the strategy, architecture, and delivery of our ServiceNow and Moveworks AI ecosystem. This is a high-visibility leadership role—not a ticket-driven admin position. You will be responsible for driving platform scale, reliability, and an AI-first service transformation across the enterprise.

Overview:

• Location: Remote from the United States, supporting Pacific Time Zone hours
• Duration: 6+ month W2 consulting role, potential for extension and or conversion to full-time employee
• Compensation: market rate; we expect a qualified candidate to earn $75/hr W2 or higher, depending on skills and experience, plus benefits.
• Please Note - no Corp to Corp, Third parties

Core Responsibilities

• Strategic Roadmap & Governance: Own the end-to-end vision for ServiceNow and Moveworks. Establish standards, manage technical debt, and align platform capabilities with IT, HR, and Digital Transformation goals.
• Full-Stack ServiceNow Delivery: Lead the architecture and design for ITSM, ITOM (Discovery, CMDB, AIOps), and HRSD. Ensure a mature CMDB, high data quality, and a robust release management strategy.
• AI & Automation Leadership: Drive the Moveworks deployment and "Agentic AI" workflows. Focus on measurable outcomes: ticket deflection, self-healing systems, and closed-loop remediation.
• Enterprise Integration: Define API and event-driven standards to ensure seamless data exchange between ServiceNow, Moveworks, IAM, HRIS, and monitoring tools.
• Operational Excellence: Define and track KPIs (MTTR, automation ROI, user experience). Manage vendor relationships (ServiceNow/Moveworks) and oversee implementation partners.
• Team Mentorship: Lead a team of engineers and developers, building internal capability and establishing reusable development frameworks.

Required Qualifications

• 10+ years in enterprise IT platforms; 5+ years leading ServiceNow delivery at scale.
• Deep Technical Expertise: Hands-on experience with ITSM, ITOM (Discovery/Service Mapping), and HRSD.
• AI Proficiency: Proven experience with Moveworks or similar conversational AI/Agentic workflow platforms.
• Architectural Mindset: Ability to design platform governance models and handle large-scale upgrades.
• Outcome-Oriented: Proven ability to reduce ticket volumes through automation and AI-driven service models.

Preferred Certifications

• ServiceNow CSA, CIS (ITSM/ITOM/HRSD), or Certified Technical Architect.
• Experience with GenAI/LLM enterprise automation and AIOps.

Please apply today!