ServiceNow Consultant

Company Description

Bitrix Innovations Private Limited is a global technology services company specializing in designing digital experiences, securing critical platforms, and optimizing workflows with ServiceNow powered by advanced AI technology. Serving clients across the US, Europe, Southeast Asia, the Middle East, Canada, and Australia, Bitrix focuses on rapid execution and transformative solutions. The company’s key strengths lie in AI-assisted web development, cybersecurity, and ServiceNow transformation, offering end-to-end services, from consulting to implementation and management. Bitrix is committed to deploying adaptive technologies that align with business goals and global needs while ensuring security and efficiency.

Role Description

This is a full-time, remote role for a ServiceNow Forward Deployed Engineer(ITSM + any one module), BA, ATF .

The ServiceNow Consultant will be responsible for engaging with clients to provide expert consultation, implementation, and customization of ServiceNow applications, including ITSM, ITOM, and other modules. Day-to-day tasks include analyzing client requirements, configuring the ServiceNow platform, managing integrations with other systems, troubleshooting issues, and ensuring optimal performance of solutions. Collaboration with cross-functional teams and stakeholders to deliver measurable productivity and efficiency improvements is a key aspect of the role.

Qualifications

• Experience and proficiency in ServiceNow Testing (ATF) Development, including customization, scripting, and process automation within the ServiceNow platform.
• Knowledge and practical expertise in IT Service Management (ITSM) plus any one ServiceNow modules and related frameworks.
• Ability to manage and execute project requirements, demonstrating strong Project Management competencies.
• Experience with Integration of various systems and tools to ensure seamless data flow and operational efficiency.
• Understanding and hands-on experience with Databases, including designing, querying, and managing data structures relevant to ServiceNow solutions.
• Strong analytical and problem-solving skills, with the ability to work collaboratively in a remote team environment.
• Relevant certifications such as ServiceNow Certified System Administrator or other ServiceNow module certifications are highly beneficial.
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.