HR Technology & ServiceNow Lead

Role Overview: You will be the HR Technology & ServiceNow Lead responsible for owning and optimizing the global HR ServiceNow platform and enhancing the employee experience through automation and data-driven enhancements. Your role will involve leading a team, collaborating with HR and IT stakeholders, and ensuring the HR ServiceNow portal remains efficient and aligned with organizational goals.

Key Responsibilities:

• Serve as the global owner of the HR ServiceNow platform, ensuring configuration and functionality align with best practices.

• Continuously improve the HR Portal experience for employees and make it a one-stop destination for all HR needs.

• Design and deliver automated HR processes, workflows, dashboards, and reports using ServiceNow.

• Identify enhancement opportunities by partnering with HR Operations, Global Process Owners, and IT based on data insights.

• Manage version upgrades, regression testing, and compliance checks for ServiceNow releases.

• Lead and guide a global team of 515 capability specialists focused on HR technology and automation.

• Provide training, development opportunities, and act as an escalation point for technical issues related to HR ServiceNow.

• Drive governance through structured change management and enhancement boards.

• Analyze HR portal usage, feedback, and analytics to enhance self-service adoption and user experience.

• Ensure compliance with data privacy and quality standards in all processes.

• Collaborate with HR leaders, IT, and business teams to align system enhancements with strategic priorities.

• Manage communication and awareness campaigns for HR portal updates and capabilities.

Qualification Required:

• 13+ years of experience in ServiceNow design, development, and implementation.
• Proven experience in HR technology platforms and business process automation.
• Strong understanding of ServiceNow modules like cases, tasks, knowledge management, service catalog, workflows, reports, and dashboards.
• Hands-on experience leading ServiceNow upgrades, managing incidents, and deploying new features.
• Strong stakeholder management skills in a global, matrixed organization.
• Experience in managing technical teams and driving capability building.
• Demonstrated experience in employee experience transformation initiatives.

About Plural Hire: Plural Hire specializes in helping enterprises hire transformation-capable, AI-ready talent for various leadership roles and global GTM teams. They focus on techno-functional profiles that combine domain expertise with modern tooling such as AI, data, and automation. Currently, they are hiring for a Global Fortune 500 Client.

What We Offer:

• Opportunity to lead a global HR digital transformation journey.
• Exposure to advanced HR tech ecosystems.
• Collaborative, fast-paced environment focused on innovation and continuous improvement. Role Overview: You will be the HR Technology & ServiceNow Lead responsible for owning and optimizing the global HR ServiceNow platform and enhancing the employee experience through automation and data-driven enhancements. Your role will involve leading a team, collaborating with HR and IT stakeholders, and ensuring the HR ServiceNow portal remains efficient and aligned with organizational goals.

Key Responsibilities:

• Serve as the global owner of the HR ServiceNow platform, ensuring configuration and functionality align with best practices.

• Continuously improve the HR Portal experience for employees and make it a one-stop destination for all HR needs.

• Design and deliver automated HR processes, workflows, dashboards, and reports using ServiceNow.

• Identify enhancement opportunities by partnering with HR Operations, Global Process Owners, and IT based on data insights.

• Manage version upgrades, regression testing, and compliance checks for ServiceNow releases.

• Lead and guide a global team of 515 capability specialists focused on HR technology and automation.

• Provide training, development opportunities, and act as an escalation point for technical issues related to HR ServiceNow.

• Drive governance through structured change management and enhancement boards.

• Analyze HR portal usage, feedback, and analytics to enhance self-service adoption and user experience.

• Ensure compliance with data privacy and quality standards in all processes.

• Collaborate with HR leaders, IT, and business teams to align system enhancements with strategic priorities.

• Manage communication and awareness campaigns for HR portal updates and capabilities.

Qualification Required:

• 13+ years of experience in ServiceNow design, development, and implementation.
• Proven experience in HR technology platforms and business process automation.
• Strong understanding of ServiceNow modules like cases, tasks, knowledge management, service catalog, workflows, reports, and dashboards.
• Hands-on experience leading ServiceNow upgrades, managing incidents, and deploying new features.
• Strong stakeholder