ServiceNow CMDB Architect (Contract to Hire) [Immediate Joiner]

Dear Connections,

Greetings from People Prime Worldwide!

We have an excellent job opportunity with one of our top client.

Job Title: ServiceNow CMDB Architect

Experience: 8 - 10 Years

Location: Pune (Hybrid)

Notice: Immediate to 15 Days (Currently Serving Only)

Job Description:

We require an experienced ServiceNow CMDB & CSDM Architect to define, design, and lead the implementation of an enterprise-grade CMDB aligned to Common Service Data Model (CSDM) for a regulated banking environment.

This role is accountable for establishing the CMDB architecture, service modelling standards, integration patterns, and governance framework that enable operational resilience, service impact transparency, and AI-enabled service management.

Mandatory Skill: ServiceNow CMDB Administration

1. Key Responsibilities

Define the enterprise CMDB and CSDM architecture, including:Service models (business, application, technical services)CI class hierarchy, relationships, and lifecycle statesLead the design and implementation of CSDM domains (Foundation, Design, Manage, Operate)Define service modelling standards for Tier-1 / critical banking servicesArchitect Discovery and Service Mapping strategy for accurate dependency mappingDefine integration and data ingestion patterns (IntegrationHub, APIs, MID Servers)Establish CMDB governance, including:Data quality standardsReconciliation and source-of-truth rulesCertification and audit controlsProvide architectural oversight for CMDB usage across:Incident, Change, ProblemITOM, AIOps, and service impact analysisProduce architecture artefacts, standards, and design documentationAct as senior SME for stakeholders across Service Management, Architecture, Engineering, and Risk

2. Required Skills & Experience

7+ years of ServiceNow platform experienceDeep expertise in:CMDB architectureCSDM implementationService modelling in large enterprisesStrong hands-on knowledge of:DiscoveryService MappingIntegrationHub / APIsProven experience delivering CMDB in banking or regulated environmentsStrong understanding of:CI lifecycle managementOperational resilienceAudit and control requirementsServiceNow certifications strongly preferred:CSACIS – Discovery / Service MappingCSDM Architect / Practitioner

3. Deliverables & Success Measures

Enterprise CMDB architecture aligned to CSDMStandardised service models adopted across Tier-1 services95% CMDB data quality (completeness and accuracy)Tier-1 services fully mapped with validated dependenciesCMDB embedded into incident, change, and resilience processesAudit-ready CMDB with defined ownership and certification

4. Business Outcome

This role will establish a single, trusted CMDB foundation enabling:

Faster and more accurate incident impact analysisImproved change risk managementOperational resilience for critical servicesAI-ready service management and AIOps enablement